Super opportunity for a mid level Call Center Manager to join our team in Madison, WI.! Background in Healthcare, Medicaid or Insurance customer support is required. The Call Center Manager is responsible for overseeing all Call Center, data entry, and mail operations to ensure contract compliance, production, and quality goals for individual staff members.
Responsible for activities related to Call Center Management, including Workforce Management, Mailroom operations, Customer Service, and Customer Service Representative management. The Call Center Manager provides direct supervision to the call center supervisor responsible for the call center representatives and the mailroom supervisor responsible for the mailroom staff in those functional areas.