• Sr. Training Specialist

    Job Locations US-NY-Pittsford
    Posted Date 2 weeks ago(4/6/2018 2:27 PM)
    Requisition ID
    # of Openings
    Job Function
    Job Schedule
    Regular Full-Time
  • Project/Position Introduction

    MAXIMUS is a leading operator of government health and human services programs and has partnered with state, federal and local governments to provide critical, high quality health and human service programs to a diverse array of communities. Operating under MAXIMUS’s founding mission of Helping Government Serve the People® since 1975, MAXIMUS Federal Services is entirely focused on helping government agencies run programs cost-effectively and serve program constituents with improved outcomes. By being a responsible steward for government programs, we help the federal government deliver on its promises through our people, process and technology. Our focus is always on outcomes and results that connect citizens more effectively with government services.



    The Training Sr. Specialist develops, carries out, and evaluates training programs for employees and clients. The Training Sr. Specialist instructs employees in new technology, management, reporting systems, and safety; must analyze organizational development issues, discover where training would be most useful, and design effective strategies. Acts as department Subject Matter Expert.



    • Creates and develops training curriculum and training materials based on proven adult learning techniques including ADDIE, Rapid Course Development, and Adult Learning Theory.
    • Creates and develops training scenarios and updates comprehensive training environment data resources to ensure that systems training mimics the production environment systems tools used by employees on a daily basis.
    • Works extensively with business partners and SMEs to perform needs analysis, develop learning objectives and design deliverables that meet learner and stakeholder needs and organizational quality standards develop qualitative and quantitative assessment tools to measure learner requirements, competencies, and organizational quality standards.
    • Reviews and approves the training modules and coordinate with the team to bring consistency and alignment with training and work instructions that allow trainees to demonstrate competence in content and performance effectiveness.
    • Develops knowledge transfer, team building, and provides effective feedback. Coordinates creation and implementation of the action plan in cooperation with the team to effectively utilize the training environment and systems resources. Communicates with Training team, and asks for feedback on how to strengthen individual and overall team performance.
    • Reviews, evaluates, and modifies existing and proposed curriculums and recommend changes to policies and procedures as applicable.
    • Supports the Training Manager with assigned duties and acts as the department’s subject matter expert.
    • Performs other duties as may be assigned by management.

    The Ideal Candidate will Possess the Following Additional Education and Experience

    • Bachelor’s degree from an accredited college or university or equivalent experience required.
    • 7 years professional/related experience.
    • 2 years of training experience and leading a team.
    • Demonstrated classroom management skills.
    • Excellent organizational, interpersonal, verbal, and written communication skills.
    • Ability to perform comfortably in a fast-paced, deadline oriented work environment.
    • Ability to successfully execute many complex tasks simultaneously.
    • Ability to work as a team member, as well as independently.
    • Facilitation, presentation, and coaching experience.
    • Proficient in Microsoft Office (Word, PowerPoint, and Excel).
    • Must be able to remain in a stationary position for an extended period of time.
    • Occasionally lifts, carries, or otherwise moves items weighing up to 25 pounds.
    • Work is constantly performed in an office environment.
    • Knowledge and experience with project management, CRM software, and/or call center telephonic tracking software preferred.
    • Knowledge and work experience with Medicare or Medicaid
    • Experience in multi-media development applications, such as Captivate or Storeline, preferred.  

    EEO Statement

    EEO Statement
    Active military service members, their spouses, and veteran candidates often embody the core competencies MAXIMUS deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you

    A committed and diverse workforce is our most important resource.

    MAXIMUS is an Affirmative Action/Equal Opportunity Employer.

    MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.


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