MAXIMUS

  • Desktop Support II

    Job Locations US-CA-Folsom
    Posted Date 1 month ago(4/17/2018 5:31 PM)
    Requisition ID
    2018-31090
    # of Openings
    1
    Job Function
    Help Desk
    Job Schedule
    Regular Full-Time
  • Project/Position Introduction

    MAXIMUS is a leading operator of government health and human services programs in the United States, United Kingdom, Canada, Australia and Saudi Arabia. The Company delivers business process services to improve the cost effectiveness, efficiency and quality of government-sponsored benefit programs, such as the Affordable Care Act, Medicaid, Medicare, Children’s Health Insurance Program (CHIP), Health Insurance BC (British Columbia), as well as welfare-to-work and child support programs around the globe. The Company’s primary customer base includes federal, provincial, state, county and municipal governments. Operating under its founding mission of Helping Government Serve the People®, MAXIMUS has more than 16,000 employees worldwide.

    Overview

    The Help Desk Technician 2 is responsible for responding to telephone calls, email and personnel requests for technical support.

    Responsibilities

    • Identify, research and resolves technical problems
    • Document, track and monitor problems to ensure timely resolution
    • Assist in tracking help desk calls pertaining to application, networking, and systems problems and issues
    • Promote a high level of customer satisfaction through proper telephone techniques, and respond with the appropriate amount of urgency to user problems
    • Correct application issues, solve network and security problems and identify common PC software and hardware problems
    • Provide hardware support of PCs and Laptops, such as installing replacement hardware or upgrading hardware
    • Support Software/Hardware on equipment such as, Scanners, Copiers, Printers, Monitors and other peripherals

    • Provide support for Windows XP 7 and Windows 10 by evaluating and troubleshooting issues including running in-depth diagnostics

    • Assign user-name, password and access right permissions for multiple proprietary applications, as well as client software

    • Perform other duties as assigned by management

    The Ideal Candidate will Possess the Following Additional Education and Experience

    • High school diploma or GED required
    • Associate degree is preferred
    • Minimum 1 year of related work experience required
    • Excellent organizational, written, and verbal communication skills
    • Computer literate and familiar with help desk procedures
    • Knowledge of systems software sufficient to determine if a malfunction is in the hardware or in the software
    • Ability to install and deploy Windows based computers
    • Possess working knowledge of Microsoft Office Suite of products including Word, Excel, Access and PowerPoint
    • Knowledge of Internet Explorer software usage and configuration
    • Experience with Vmware/Virtual Desktop infrastructure support preferred
    • Automated Deployment tools IBM BigFix/Altiris, powershell scripting preferred
    • VOIP experience preferred
    • Enterprise Active directory experience required
    • Ability to lift up to 60 pounds required

    EEO Statement

    A committed and diverse workforce is our most important resource.

    MAXIMUS is an Affirmative Action/Equal Opportunity Employer.

    MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

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