• Infrastructure & Operations Command Center (IOCC) Engineer

    Job Locations US-MN-St. Paul
    Posted Date 7 days ago(5/14/2018 10:13 AM)
    Requisition ID
    # of Openings
    Job Function
    Information Technology
    Job Schedule
    Regular Full-Time
  • Project/Position Introduction

    MAXIMUS is a leading operator of government health and human services programs in the United States, United Kingdom, Canada, Australia and Saudi Arabia. The Company delivers business process services to improve the cost effectiveness, efficiency and quality of government-sponsored benefit programs, such as the Affordable Care Act, Medicaid, Medicare, Children’s Health Insurance Program (CHIP), Health Insurance BC (British Columbia), as well as welfare-to-work and child support programs around the globe. The Company’s primary customer base includes federal, provincial, state, county and municipal governments. Operating under its founding mission of Helping Government Serve the People®, MAXIMUS has more than 16,000 employees worldwide.


    The primary purpose of this position is to lead the technical remediation efforts for major Incidents that are escalated up through the Service Desk.  This includes being able to provide technical support for Windows and Linux/Unix servers, the virtualization environment these servers run in.  The ability to understand Enterprise environments and how the various components operate and are dependent on each other is a major area of responsibility.  In addition, this position has the responsibility of patching the various Linux/Unix servers around the company within the established monthly timeframe.



    • Monitor and alert on device and performance issues
    • Led technical bridge calls to remediate Major Incidents
    • Troubleshoot basic Microsoft Windows server issues
    • Troubleshoot Linux and Unix server issues
    • Troubleshoot basic network and firewall issues
    • Create monthly and quarterly reporting
    • Documentation of issue resolution using the service desk ticketing system
    • Provide analysis and recommendations to customers on major problems or incidents with various technologies

    The Ideal Candidate will Possess the Following Additional Education and Experience

    • High school diploma with 4 years of experience, or
    • Bachelor's degree with 2 years of experience
    • 3+ years setup, configuration, troubleshooting of workstations or servers and network nodes in enterprise environments (5000+ endpoints)
    • Knowledge and experience in Enterprise Operations Environments
    • Proven troubleshooting capabilities, being able to identify at which layer an issue is occurring
    • Experience remotely supporting Microsoft Windows Server OS
    • Experience remotely supporting Linux Server OS
    • Experience with patching Linux servers and Solaris servers
    • Experience working in a structured, process-driven environment
    • Preferred Knowledge/Skills/Experience:
      • Experience supporting Windows 2008 – 2016 Server in both physical and virtual environments  
      • Experience supporting Oracle RedHat or CentOS Linux environments
    • Additional Skills  (Combination of any of the below)
      • Scripting – Python, Powershell, Bash, VB etc
      • Monitoring Tools – Splunk, ExtraHop, AppDynamics, ScienceLogic etc
      • Network – F5, Palo Alto, CheckPoint, Cisco
      • Telephony Experience
      • AWS Experience or Certification

    EEO Statement

    Active military service members, their spouses, and veteran candidates often embody the core competencies MAXIMUS deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you.

    A committed and diverse workforce is our most important resource.

    MAXIMUS is an Affirmative Action/Equal Opportunity Employer.

    MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.


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