• CSR 2 - Outreach (NorthWest Harris County)

    Job Locations US-TX-Houston
    Posted Date 3 days ago(4/17/2018 12:52 PM)
    Requisition ID
    # of Openings
    Job Function
    Job Schedule
    Regular Full-Time
  • Overview

    Position provides customer services via telephone or in person to clients regarding the selection, enrollment, and eligibility requirements for various Texas Health and Social Services Programs.



    • Conducts one-on-one and group outreach presentations to recipients and community members.
    • Presents program education and enrollment options to recipients.
    • Presents managed care options to recipients and assists them in using their health care and dental plans.
    • Maintains positive relationships with county staff, state agencies, community groups and recipients.
    • Completes direct data entry into designated internal automated systems in accordance with EB Project policies and procedures.
    • Conducts outreach including phone calls, home visits and community presentations in the field in accordance with project policy and procedures (75% of the time).
    • Establishes and maintains knowledge of community and participates in community events, health fairs, and other activities as needed.
    • Assists other Outreach Counselors and other team members with management and completion of daily duties.
    • Responsible to travel during day time 70% of the time in the assigned area.


    The Ideal Candidate will Possess the Following Additional Education and Experience

    • High school diploma or GED required.
    • Two years of human services experience or experiences dealing with the public.
    • Proficient in Microsoft Office products.
    • Knowledge of Excel preferred.
    • Ability to work with customers in a caring and respectful manner and with due understanding of and consideration for their unique circumstances. 
    • Excellent organizational, written, and verbal communication skills. 
    • Ability to perform comfortably in a fast-paced, deadline-oriented work environment. 
    • Ability to work as a team member, as well as independently.
    • Must be able to remain in a stationary position for an extended period of time.
    • Occasionally lifts, carries, or otherwise moves items weighing up to 25 pounds.
    • Work is often performed conducting home visits, presentations, and part in an office environment.
    • Reliable transportation with proper insurance and Texas Driver’s License that meet the State of Texas requirements.
    • Highly developed problem solving skills preferred.
    • Demonstrated ability to build high performing teams preferred.
    • Medicaid knowledge preferred.
    • Bilingual preferred.

    EEO Statement

    EEO Statement
    Active military service members, their spouses, and veteran candidates often embody the core competencies MAXIMUS deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you

    A committed and diverse workforce is our most important resource.

    MAXIMUS is an Affirmative Action/Equal Opportunity Employer.

    MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.


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