• Sr. UCCE Engineer - Must have CCIE - Remote, work from home

    Job Locations US-MN-St. Paul
    Posted Date 3 weeks ago(5/24/2018 4:40 PM)
    Requisition ID
    # of Openings
    Job Function
    Job Schedule
    Regular Full-Time
  • Project/Position Introduction

    MAXIMUS is a leading operator of government health and human services programs in the United States, United Kingdom, Canada, Australia and Saudi Arabia. The Company delivers business process services to improve the cost effectiveness, efficiency and quality of government-sponsored benefit programs, such as the Affordable Care Act, Medicaid, Medicare, Children’s Health Insurance Program (CHIP), Health Insurance BC (British Columbia), as well as welfare-to-work and child support programs around the globe. The Company’s primary customer base includes federal, provincial, state, county and municipal governments. Operating under its founding mission of Helping Government Serve the People®, MAXIMUS has more than 16,000 employees worldwide.


    As a member of Telecom Engineering team the Unified Communications Senior Engineer will have responsibility for designing, configuring and supporting the Cisco Enterprise infrastructure driving the company’s IP PBX/VoIP growth.  The Senior Engineer will serve in a lead technical role and interact with other Telecom and IT team members as well as various internal customers and external vendors.


    • Engineer, configure, implement, and support Cisco UC and Contact Center Platforms including CUCM, CUC, UCCE, ACME Session Border Controllers, voice gateways, voice circuits (IP and/or TDM) 
    • Design, implement, manager, and troubleshoot Cisco Unified Communications Systems, including Call Manager/Unified Communications Manager and Contact Center Enterprise 
    • Responsible for implementation (build) of a variety of voice patterns including Cisco and Contact Center applications and peripherals
    • Develop and write necessary code to integrate Cisco UCCE with other API's, CTI screen pop, Finesse gadgets, IVR database dips
    • Install and configure Voice Gateways and Gatekeepers as part of the IP telephony system
    • Assess, design and document technical requirements supporting business/RFP needs
    • Analyze existing voice and data networks and recommend solutions 
    • Troubleshoot, maintain, upgrade, and provide solutions to complex hardware/software problems
    • Perform other duties as assigned by leadership

    The Ideal Candidate will Possess the Following Additional Education and Experience

    • Bachelor's degree required, preferred field of study IT or Computer Science; equivalent work experience will be considered in lieu of degree
    • Experience administering, engineering and supporting ACME Packet session border controllers required 
    • 6-8 years of experience administering, engineering and supporting Cisco voice gateways
    • 6-8 years' progressive work experience with Session Initiation Protocol (SIP), Real-Time Transport Protocol (RTP) including G.711 and G.729 codecs, Digital Tone Multi Frequency (DTMF), H323 
    • 6-8 years of experience administering, engineering, deploying, troubleshooting, and supporting all components of the Cisco UCCE suite - including CVP and ICM scripting 
    • 4-6 years of experience administering, engineering and supporting Cisco Unified Communications infrastructure including but not limited to Telepresence, Tandberg, Polycom, and Cisco Call Manager 
    • 4-6 years of experience administering, engineering and supporting an IP/PBX platform
    • Strong knowledge of Java, XML, WSDL, SQL, API, Python, and other integration programming language 
    • Strong knowledge of industry standards 
    • Experience in engineering, deploying, and supporting UCCE version 11.X 
    • Experience in deploying Cisco IDS, SSO, web chat, email, and other products for CTI Screen pop, Database dips, Finesse gadgets, and other API integration 
    • Ability to work independently and with a strong sense of system ownership
    • Ability to communicate clearly, both verbally and in writing with sensitivity to the audience and content of discussion 
    • Experience with SIP Peering 
    • Knowledge of other contact center platforms and VOIP protocols 
    • Firm understanding of CUCM call routing, device pools, codec configurations, dial-peers, and partition management required 
    • Ability to communicate technical terms to non-technical users required
    • Collaboration skills and attention to detail required 
    • Strong best practices in adopting and compiling to a development lifecycle model (system and UAT testing in lab) required 
    • Strong understanding of TCP/IP and ability to troubleshoot LANs and WANs required 

    Certification Requirements: 

    • CCNA Collaboration 
    • CCNP Collaboration 
    • CCIE Collaboration preferred 

    EEO Statement

    EEO Statement
    Active military service members, their spouses, and veteran candidates often embody the core competencies MAXIMUS deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you

    A committed and diverse workforce is our most important resource.

    MAXIMUS is an Affirmative Action/Equal Opportunity Employer.

    MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.


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