• Counselor - Child Support

    Job Locations US-TN-Knoxville
    Posted Date 3 days ago(7/19/2018 3:17 PM)
    Requisition ID
    # of Openings
    Job Function
    Case Management
    Job Schedule
    Regular Part-Time
  • Overview

    The Child Support Counselor conducts interviews and investigations to locate absent parents, establish paternity, and initiate actions to establish and enforce orders for support.


    • Provide case management services to an assigned case load of child support cases and apply knowledge of policies, procedures, and state and federal regulations to progress cases through the administrative and legal system
    • Establish and enforce child support orders
    • Conduct research to locate non-custodial parents
    • Research and review records to gather information vital to cases
    • Educate customers on the process and their options, and respond to customer inquiries
    • Verify existing data on an automated child support system
    • Perform other duties as assigned

    The Ideal Candidate will Possess the Following Additional Education and Experience

    • High School Diploma or GED required
    • At least one (1) year of related work experience required
    • Experience working in child support programs preferred
    • Excellent organizational, interpersonal, written, and verbal communication skills
    • Proficient in Microsoft Office products such as Microsoft Access, Microsoft Word, and Microsoft Excel
    • Conflict resolution and problem solving skills and abilities
    • Excellent written, verbal and interpersonal communication skills, including a track record of interacting with all levels of staff, management and/or government
    • Ability to successfully execute many complex tasks simultaneously
    • Ability to work collaboratively, as well as independently
    • Ability to perform comfortably in a fast-paced, deadline-oriented work environment

    EEO Statement

    EEO Statement
    Active military service members, their spouses, and veteran candidates often embody the core competencies MAXIMUS deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you

    A committed and diverse workforce is our most important resource.

    MAXIMUS is an Affirmative Action/Equal Opportunity Employer.

    MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.


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