• Supervisor - PASRR Level 2

    Job Locations US-TN-Franklin
    Posted Date 4 days ago(5/16/2018 4:39 PM)
    Requisition ID
    # of Openings
    Job Function
    Job Schedule
    Regular Full-Time
  • Overview

    The incumbent supervises Quality Coordinators involved with PASRR Level II determinations, as well as overseeing all contract-specific processes and associated complaint resolution.


    • Assists the Program Manager with cultivation of a high performance team-oriented environment that is consistent with the culture and values of Ascend. Assists with all required tasks related to employee schedule changes and time off. Participates in interviews and making recommendations for selection of new employees. Conducts supervisory meetings as assigned.
    • Assists the Program Manager with enhancing contract performance through monitoring and enforcing compliance with contract requirements, communicating all recommendations and actions with the manager. Facilitates cross-department collaboration for optimum contract performance.
    • Assists the Program Manager with maintaining a positive customer relationship through ensuring effective communication with customers and employees, assisting with the resolution of customer complaints, and properly documenting relevant customer complaint information.
    • Plays a prominent role in onboarding and training Independent Contractors (IC) and in ensuring the consistent measurement of IC quality.
    • Assists the Program Manager with continual process improvement initiatives by monitoring assigned workflow and processes. Completes assigned tasks in the areas of monthly and quarterly reports, IC and state billing, and facilitation of meetings as assigned.

    • Works collaboratively and effectively with IT to ensure that product and service applications and technologies are optimized for contract compliance, productivity, and quality performance. Ensures that all employees and contractors understand and comply with HIPAA and privacy laws while utilizing all Ascend applications and related software/technology.
    • Completes quality reviews on Quality Coordinator and Clinical Reviewer employees as assigned.
    • Performs other job duties as necessary or assigned.

    The Ideal Candidate will Possess the Following Additional Education and Experience

    • The job requires a Master's degree in a health care and or social science discipline.
    • Three or more years of clinical/quality review experience and at least one year of prior leadership experience.
    • Excellent management skills
    • Ability to use computer software such as Microsoft Word and Excel
    • Excellent organizational, interpersonal, written and verbal communication skills
    • Ability to perform comfortably in a fast-paced, deadline-oriented work environment
    • Ability to successfully execute many complex tasks simultaneously
    • Ability to work as a team member, as well as independently





    EEO Statement

    EEO Statement
    Active military service members, their spouses, and veteran candidates often embody the core competencies MAXIMUS deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you

    A committed and diverse workforce is our most important resource.

    MAXIMUS is an Affirmative Action/Equal Opportunity Employer.

    MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.


    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed

    Need help finding the right job?

    We can recommend jobs specifically for you! Click here to get started.