The Senior Child Support Counselor conducts interviews and investigations to locate absent parents, establish paternity, and initiate actions to establish and enforce orders for support.
Provide case management services to an assigned case load of child support cases and apply knowledge of policies, procedures, and state and federal regulations to progress cases through the administrative and legal system
Establish and enforce child support orders
Conduct research to locate non-custodial parents
Research and review records to gather information vital to cases
Educate customers on the process and their options, and respond to customer inquiries
Verify existing data on an automated child support system
Perform other duties as assigned
The Ideal Candidate will Possess the Following Additional Education and Experience
High School Diploma or GED required
Associate's Degree from an accredited college or university preferred
At least three (3) years of case management, customer service experience or, call center experience required
Experience working in child support programs preferred
Excellent organizational, interpersonal, written, and verbal communication skills
Proficient in Microsoft Office products such as Microsoft Access, Microsoft Word, and Microsoft Excel
Conflict resolution and problem solving skills and abilities
Excellent written, verbal and interpersonal communication skills, including a track record of interacting with all levels of staff, management and/or government
Ability to successfully execute many complex tasks simultaneously
Ability to work collaboratively, as well as independently
Ability to perform comfortably in a fast-paced, deadline-oriented work environment
EEO Statement Active military service members, their spouses, and veteran candidates often embody the core competencies MAXIMUS deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you
A committed and diverse workforce is our most important resource.
MAXIMUS is an Affirmative Action/Equal Opportunity Employer.
MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.