• IT - Telecommunications Senior Analyst

    Job Locations US-NY-Rochester
    Posted Date 6 days ago(7/12/2018 5:21 PM)
    Requisition ID
    # of Openings
    Job Function
    Job Schedule
    Regular Full-Time
  • Overview

    The Telecommunications Senior Analyst reviews, analyzes, evaluates and maintains the telecommunication systems, as well as designs, develops and tests the telecommunications systems solutions. 


    • Participate in telecommunication system design meetings; works with Telecom Engineering, end users and other internal and external groups to understand telecommunication requirements and to meet goals and deadlines.
    • Perform telecommunications research, as needed, including but not limited to: bill analysis, traffic study analysis, feature implementation and interactions, product documentation and white papers.
    • Lead implementation of assigned telecommunication systems and services, and manage the ongoing maintenance of those systems.
    • Complete telephony portion of system installations and coordinate equipment and service orders and installation.
    • Submit voice circuit configuration orders to carrier and coordinates installation of voice circuits with telecommunication vendors.
    • Provide TIer 2 operational support and work with vendors and manufacturers on support escalations. Manage multiple and/or simultaneous trouble tickets and service issues. Maintain ticket queue according to defined service level. Troubleshoot and resolve issues with telecommunication systems.
    • Maintain current knowledge of telecommunication systems and related equipment and services. Recommends changes to maximize current operations.
    • Mentor team members in skills and technical procedures. Create and maintain documentation related to telecommunication systems designs, processes and procedures.

    The Ideal Candidate will Possess the Following Additional Education and Experience

    • Bachelor's degree from an accredited college or university or equivalent experience
    • Master's degree preferred
    • Certified in one or more of the following, or certifications similar in nature -Nortel CS1000/Avaya CS1000; Nortel Callpilot/Avaya Callpilot; Nortel Symposium/Contact Center/Avaya Aura Contact Center; Cisco Certified Network Associate (CCNA)
    • 5+ years related experience
    • Must possess familiarity with the following systems: Avaya CS1000, Avaya Callpilot, Avaya Aura Contact Center. Candidate will be required to demonstrate their ability to program on these systems and to discuss these systems technically before being considered for the job.
    • Possess knowledge of commonly-used concepts, practices and procedures within the field of telecommunications. Able to work independently or as a team member. Able to work on multiple tasks and is expected to demonstrate creativity when presented with complex tasks.
    • Knowledge of telecommunications technologies, including but not limited to IP PBX, ACD, IVR, WFM, VoIP, SIP, PRI/DS1/DS3, DID, TFN, DNIS, call recording, voicemail, Windows and Linux operating systems, networking protocols, SSH, DHCP, SFTP, TFTP, RTP, UNIStim, NAT, IPv4 and similar Telecom/Data services.
    • Basic cabling skills, including but not limited to punching down cross connect to punch blocks, CAT5 cabling, power cabling, and other similar cabling skills. Must be able to trace cables.
    • Possess experience with telecommunication systems administration and programming.
    • Responsible for adhering to established safety standards
    • Must be able to remain in a stationary position for an extended period of time
    • Occasionally lifts, carries, or otherwise moves items weighing up to 25 pounds
    • Work is constantly performed in an office environment
    • Performs other duties as may be assigned by senior management.
    • Additional familiarities desirable but not required: Telstrat Engage, AMC Technologies Contact Canvas, ActFax, Pipkins WFM, Siebel CRM, Cisco Communication Manager, Cisco Unity, Cisco UCC, Cisco Finesse, Windows Server 2008/2012, Windows 7, Active Directory, Red Hat Enterprise Linux, Cloud based services.
    • 3 years in a lead/SME capacity preferred
    • Possess experience supporting multiple site environments.
    • Possess experience working with commercial telecommunications service providers and telecommunications manufacturers and support vendors.
    • Ability to perform in a fast-paced, deadline-oriented work environment.

    EEO Statement

    Active military service members, their spouses, and veteran candidates often embody the core competencies MAXIMUS deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you.

    A committed and diverse workforce is our most important resource.

    MAXIMUS is an Affirmative Action/Equal Opportunity Employer.

    MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.


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