• CSR I Monolingual (Part Time)

    Job Locations US-TX-Brownsville
    Posted Date 3 weeks ago(3 weeks ago)
    Requisition ID
    # of Openings
    Job Function
    Call Center
    Job Schedule
    Regular Part-Time
  • Overview

    MAXIMUS is a leading operator of government health and human services programs and has partnered with state, federal and local governments to provide critical, high quality health and human service programs to a diverse array of communities. Operating under MAXIMUS’s founding mission of Helping Government Serve the People® since 1975, MAXIMUS Federal Services is entirely focused on helping government agencies run programs cost-effectively and serve program constituents with improved outcomes. By being a responsible steward for government programs, we help the federal government deliver on its promises through our people, process and technology. Our focus is always on outcomes and results that connect citizens more effectively with government services.


    The CSR I will provide customer service in a contact center in support of the government. 


    All positions in this project are classified as limited capacity.  This means that the duration of your employment with MAXIMUS is based on business needs and based on the contract requirements of the services provided.


    • Navigate to the appropriate pre-scripted responses which CSR must read verbatim to provide basic general and claims-specific information
    • Utilize standard technology such as telephone, email, and web browser to complete work tasks
    • Complete basic call-related input in computer terminal to phone inquiries such as clicking buttons to confirm answers
    • Assist caller with filling out online application and submitting it electronically to the provider for processing
    • Refer escalated calls as needed to Supervisor

    The Ideal Candidate will Possess the Following Additional Education and Experience

    • High School Diploma or GED required
    • At least six (6) months of customer service/secretarial/telemarketing experience required
    • Ability to speak and read English clearly, professionally, and fluently
    • Ability to type a minimum of 20 WPM (words per minute)
    • Ability to pass a federal background check
    • Ability to comply with moderate computer usage
    • Ability to work nights and weekends, as well as overtime and/or holidays as needed
    • Experience with and/or ability to use call center telephony equipment
    • Call center experience preferred, but not required

    EEO Statement

    EEO Statement
    Active military service members, their spouses, and veteran candidates often embody the core competencies MAXIMUS deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you

    A committed and diverse workforce is our most important resource.

    MAXIMUS is an Affirmative Action/Equal Opportunity Employer.

    MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.


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