• Manager - Training

    Job Locations US-VA-Reston
    Posted Date 6 days ago(6/12/2018 6:25 AM)
    Requisition ID
    # of Openings
    Job Function
    Job Schedule
    Regular Full-Time
  • Overview

    The Center for Employee Development (CED) is the centralized global Learning & Development function for MAXIMUS.  As part of the Corporate Human Capital organization, the CED manages key products and services that are designed to develop and enhance the skills of our employees through learning solutions, tools, and systems including MAXIMUS University (MAXU), our enterprise corporate university.


    This position is primarily responsible for project management curriculum design, development, and delivery. 

    This individual will manage the strategy and plan for complete learning development and maintenance process including; needs analysis, design, development, solutions implementation, communications, program evaluation, certification management, and dashboard reporting.  This individual will work closely with multiple stakeholders including management, internal partners, and external vendors to ensure the successful development, implementation and ongoing delivery and operations of the learning programs. Works in a matrix organization; leverages subject matter experts and other contributors to deliver learning solutions within budget and timeframe.   Prior management or supervisory experience in a customer service environment is a plus.

    Travel may be required up to 75% depending on seasonality and field training requirements.


    • Work with CED leadership and internal clients to identify curriculum development requirements and leverage ISD process to deliver training solutions.
    • Manage day-to-day curriculum management and maintenance activities. Serve as a liaison to, and escalation point for, client facing staff on curriculum issues and training needs
    • Implement, and integrate new and existing learning technologies and systems (e.g., ILT, vILT, online learning, Webcasts, authoring tools, Mobile, Social, Video, etc.)
    • Leverage deep understanding of available industry recognized content across the spectrum of our service offerings. Make recommendations that align with effective and efficient use of resources to deliver practical solutions
    • Provides effective project intake and management with development of project plans including key milestones and deliverables. Reports and updates leadership leveraging tools as appropriate.
    • Support a communication strategy that drives participation and impact for courses and programs identified as high priority utilizing available and innovative communications strategies and techniques including MAXU (MAXIMUS University), MAXnet (internal network), and targeted communications
    • Facilitate and deliver classes as appropriate and necessary to key populations including our Project Managers, Supervisors, Managers, and Leaders.
    • Contribute to the planning, configuration, testing, and launch/implementation of a new learning management system supporting the corporate university, MAXU.

    The Ideal Candidate will Possess the Following Additional Education and Experience

    • 10+ years of progressive experience in Learning and Development with strong learning program management experience. Strong knowledge of instructional systems design; training analysis, design, development, delivery, and management.
    • Strong knowledge of the PMI PMP process and preparation/certification processes to guide and support the development of additional PMPs in MAXIMUS.
    • Proven experience in managing client relationships and building learning solutions.
    • Demonstrated, applied understanding of learning technologies such as Traditional ILT, Virtual ILT, Online Learning, learning partnerships, etc.
    • Excellent project management skills; demonstrates the ability to manage multiple, complex projects and tasks. Align resources to ensure priorities with multiple deadlines are met.
    • Quickly adapts to new business needs and strategies, flexible in alignment and approach based on market trends.
    • Demonstrated experience in the creative and innovative application of technology for business change
    • Strong data analysis and interpretation skills, and the ability to translate data into insightful conclusions
    • Understanding of relevant industry-recognized technical certifications and renewal requirements.
    • Demonstrated ability to think strategically and translate business performance gaps into learning and development strategies.
    • Experience with implementing and running a state of the art global learning management system is a plus.
    • Must have the necessary drive and ability to lead change to implement initiatives, exceptional track record developing and delivering learning strategies and initiatives.
    • Excellent written, verbal and interpersonal skills with all levels of employees as well as superior facilitation skills.
    • Proven ability to manage multiple priorities while delivering high-quality


    • BS/BA degree in Human Resources, Organizational Development, instructional design, Industrial/ Organizational Psychology, Education, or equivalent relevant experience required
    • Master’s/MBA preferred; in related field including, OD, HRD, ISD, Learning, IO Psychology or similar field of study.

    EEO Statement

    EEO Statement
    Active military service members, their spouses, and veteran candidates often embody the core competencies MAXIMUS deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you

    A committed and diverse workforce is our most important resource.

    MAXIMUS is an Affirmative Action/Equal Opportunity Employer.

    MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.


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