• Trainer

    Job Locations US-TX-Brownsville
    Posted Date 1 week ago(7/10/2018 3:45 PM)
    Requisition ID
    # of Openings
    Job Schedule
    Regular Full-Time
  • Responsibilities

    Supports the design, development and distribution of training programs and materials.

    Essential Job Duties
    - Facilitate, plan, and coordinate new hire/continuing education/return to work training to a variety of audiences
    - Coordinate logistics for instruction events, including scheduling classes, reserving classrooms, and preparing workstations
    - Follow all company, program, and department (internal/external) standard operating procedures and deliver training materials/curriculum according to established company, project, program and department guidelines
    - Research, answer, and escalate inquiries from contact center personnel to improve knowledge and understanding that aids job performance
    - Facilitate focus groups, administer surveys, collect feedback, and assist in evaluating the effectiveness of all training programs/projects
    - Maintain records of training activities, participant progress, and program effectiveness, and ensure that all training documentation, records, reports, and data are completed accurately and on time
    - Complete all continuing education training as soon as assigned, read/comply with all training updates, update training binders, and escalate all system issues immediately as they are identified
    - Attend all Train the Trainer sessions to ensure that training is delivered according to program standards and guidelines
    - Provide production floor support and answer questions
    - Take consumer calls, as needed - Conduct peer level observations
    - Determine resource readiness for courses, including materials, training room, technology, and collection and entry of training data
    - Conduct performance management and root-cause/gap analysis through studying performance trending and identifying performance gaps

    The Ideal Candidate will Possess the Following Additional Education and Experience

    *SCA Job Profile Only

    EEO Statement

    EEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies MAXIMUS deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. MAXIMUS is an Affirmative Action/Equal Opportunity Employer. MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.


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