-Maintains updated knowledge of Insurance Affordability Programs and the information required for eligibility.
-Maintains updated knowledge of project and corporate policies and procedures as referenced in the employee manual and other desk procedures for the position.
-Front-line contact for issues identified by Research Administrators, including but not limited to: complex escalated issues, research unit concerns such as workload distribution/prioritizing, coordination between different project functional areas and ensuring.
-Provides supervisory support to the Research Supervisor on an as needed basis to ensure efficient production levels in the unit.
-Liaison between the Research supervisors and agents to resolve escalated issues or to provide feedback on unnecessary/inappropriate escalations to ensure proper cross-training is happening at the Research level.
-Accesses, reads, and interprets data elements on all applicable MAXIMUS, Project, and systems to provide support, resolve inquires, and educate consumers.
-Responds to all inquiries consistent with confidentiality and privacy policies and refers consumers to alternate sources when appropriate.
-Enters appropriate data and information into the applicable systems to process applications and/or update caller information, confirm the accuracy of the customer information and uses every call as an opportunity to provide education and support.
-Provides assistance to consumers seeking health care coverage.
The Ideal Candidate will Possess the Following Additional Education and Experience
- High School Diploma with 6+ years experience, or Associates degree with 4+ years experience.
- Typically has specialized training or education in relevant functional area.
- Works on a variety of assignments requiring considerable judgement and initiative.
- Able to draft or modify training materials and procedural documentation accurately.
- Skilled in handling challenging communications with external contacts for escalated matters.
EEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies MAXIMUS deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. MAXIMUS is an Affirmative Action/Equal Opportunity Employer. MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.
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