• Training Manager

    Job Locations US-MO-Jefferson City
    Posted Date 3 months ago(12/27/2018 10:17 AM)
    Requisition ID
    # of Openings
    Job Function
    Call Center Management
    Job Schedule
    Regular Full-Time
  • Project/Position Introduction

    This position is contingent upon winning the bid. This job is for an individual who is energetic and excited to teach people new things. It also requires patience, flexibility, and focus on deadlines.
    This job is not for an individual who requires a ‘train-the-trainer environment’ or does not work well independently.


    1. Develop and implement an engaging and effective project training plan in compliance with contract and client requirements;
    2. Develop team/ department-specific trainings, with assistance of the Project Director, using desired performance metrics as outcome targets;
    3. Conduct and /or attend all department trainings to ensure compliance with state and office policies and procedures;
    4. Develop and implement control measures for the project training program;
    5. Develop an initial and ongoing training schedule, in conjunction with department supervisors, for continuous professional development of new and existing staff;
    6. Communicate with department staff regarding team level questions related to quality findings;
    7. Provide monthly team and/ or individual statistics to Project Director in accordance with established timeframes;
    8. Ensure the confidentiality and security of all case information; and
    9. Complete other projects tasks assigned by Management as deemed appropriate and/or necessary.

    Education & Experience Requirements:

    • Bachelor's degree from an accredited college or university required;
    • Three (3) years of training and/ or professional development experience required;
    • Ability to work with staff using multiple training techniques and styles required;
    • Excellent written and verbal communication skills required;
    • Ability to perform comfortably in a fast-paced, deadline and detail oriented work environment highly suggested;
    • Ability to successfully execute many complex tasks simultaneously highly suggested;
    • Ability to work as a team member as well as independently highly suggested;
    • Experience with State of Missouri Department of Social Services and knowledge of Missouri HealthNet regulations preferred.

    The Ideal Candidate will Possess the Following Additional Education and Experience

    • Bachelor's degree with 5+ years of experience; Advanced degree or  professional designation preferred. 
    • Develops solutions to a variety of complex problems.
    • Work requires considerable judgment and initiative.
    • Exerts some influence on the overall objectives and long-range goals of the organization. 

    EEO Statement

    EEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies MAXIMUS deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. MAXIMUS is an Affirmative Action/Equal Opportunity Employer. MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.


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