• Training/ Quality Manager

    Job Locations US-MO-Jefferson City
    Posted Date 2 weeks ago(8/8/2018 10:21 AM)
    Requisition ID
    # of Openings
    Job Function
    Call Center Management
    Job Schedule
    Regular Full-Time
  • Project/Position Introduction

    This position is contingent upon winning the bid.


    -Creates and develops training curriculum and training materials based on.
    -Creates and develops training scenarios and updates comprehensive training environment data resources to ensure that systems training mimics the production environment systems tools used by employees on a daily basis.
    -Works extensively with business partners and SMEs to perform needs analysis, develop learning objectives and design deliverables that meet learner and stakeholder needs and organizational quality standards develop qualitative and quantitative assessment tools to measure learner requirements, competencies, and organizational quality standards.
    -Reviews and approves the training modules and coordinate with the team to bring consistency and alignment with training and work instructions that allow trainees to demonstrate competence in content and performance effectiveness.
    -Develops knowledge transfer, team building, and provides effective feedback.  
    -Coordinates creation and implementation of the action plan in cooperation with the team to effectively utilize the training environment and systems resources.
    -Communicates with Training team, and asks for feedback on how to strengthen individual and overall team performance.
    -Reviews, evaluates, and modifies existing and proposed curriculums and recommend changes to policies and procedures as applicable.
    -Supports the Training Manager with assigned duties and acts as the department’s subject matter expert.

    The Ideal Candidate will Possess the Following Additional Education and Experience

    • Bachelor's degree with 5+ years of experience; Advanced degree or  professional designation preferred. 
    • Develops solutions to a variety of complex problems.
    • Work requires considerable judgment and initiative.
    • Exerts some influence on the overall objectives and long-range goals of the organization. 

    EEO Statement

    EEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies MAXIMUS deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. MAXIMUS is an Affirmative Action/Equal Opportunity Employer. MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.


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