MAXIMUS

  • Senior Client Enrollment CSR

    Job Locations US-IL-Chicago
    Posted Date 1 week ago(12/3/2018 6:47 PM)
    Requisition ID
    2018-34013
    # of Openings
    10
    Job Schedule
    Regular Full-Time
  • Responsibilities

    -Provide callers with informed and objective responses to complex concerns in regards to eligibility guidelines and policies, access to care issues, and escalated concerns.
    -Process workflow documents, which include, income, identity, and other eligibility verification documents.
    -Accept new knowledge to policy and procedures concerning state programs and integrate it with resource materials to answer client concerns.

    The Ideal Candidate will Possess the Following Additional Education and Experience

    This is the corporate approved job titling framework criteria.  Please see the job summary for Project Specific position requirements.

    • High School Diploma with 1-3 years of experience.
    • May have additional training or education in area of specialization.
    • Handles more complex customer service inquiries and problems via telephone, recording consistent problem areas.
    • May respond to email inquiries.
    • Customer service is the primary function.
    • Calls are non-routine and require deviation from standard screens, scripts, and procedures.
    • Handles situations which may require adaptation of response or extensive research according to customer response.
    • Uses computerized system for tracking, information gathering, and/or troubleshooting.
    • May handle escalated or unresolved calls from less experienced representatives.
    • Works on assignments that are moderately difficult, requiring judgement in resolving issues.
    • Understands implications of work and makes recommendations for solutions.
    • Communicates on complex or sensitive issues or draft such responses for supervisor or team lead.

    EEO Statement

    EEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies MAXIMUS deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. MAXIMUS is an Affirmative Action/Equal Opportunity Employer. MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

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