MAXIMUS

  • QA/Training Supervisor

    Job Locations US-NY-Queens
    Posted Date 2 months ago(10/24/2018 3:11 PM)
    Requisition ID
    2018-34209
    # of Openings
    1
    Job Schedule
    Regular Full-Time
  • Responsibilities

    POSITION LOCATED IN QUEENS, NY

    The Quality Assurance Supervisor is responsible for the day-to-day activities and supervision of the Quality Assurance team with a focus on measuring adherence to policies and procedures, contract, and regulatory compliance performance, and quality controls as outlined in the Quality Management Plan.

    The Ideal Candidate will Possess the Following Additional Education and Experience

    • Oversee completion of quality Assurance audits and reports
    • Participate in the development of Project QA Plan
    • Develop Quality Checklist, based upon client requirements
      Identify avenues to improve business process by analyzing quality evaluations and making recommendations to operations management
    • Prepare daily,  weekly and monthly reports for Project Management based upon monthly audits of caseload and other areas as defined by the QA plan
    • Participate in internal audits of policies and procedures of other departments
      Act as subject matter expert for the Project
    • Performs other duties as may be assigned by management
      Supervises QA Specialist
    • Reviews and distributes daily work
    • Experience supervising a Customer Service or Quality related function
    • Excellent interpersonal and communication skills
    • Experience documenting, auditing and improving business processes and procedures
    • Ability to facilitate productive meetings and training sessions
    • Ability to lead and complete projects
    • Strong problem-solving and analytical skills
    • Proficient in Microsoft Word, Excel, PowerPoint, etc.
    • Experience in development of action plans
    • Understanding of standard business processes, systems and quality principles
    • Continuous improvement experience, including working with corrective and preventative action programs

    Education/Experience:

    a) a graduate degree in from an accredited institution; b) (2) years supervisory experience or equivalent subject matter experience; and two (2) years supervisory experience or three (3) years case management experience determined acceptable by the Agency.


     

    EEO Statement

    EEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies MAXIMUS deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. MAXIMUS is an Affirmative Action/Equal Opportunity Employer. MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

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