• Quality Assurance Specialist

    Job Locations US-MD-Baltimore
    Posted Date 2 weeks ago(10/8/2018 10:09 AM)
    Requisition ID
    # of Openings
    Job Function
    Job Schedule
    Regular Full-Time
  • Overview

    MAXIMUS is a leading operator of government health and human services programs and has partnered with state, federal and local governments to provide critical, high quality health and human service programs to a diverse array of communities. Operating under MAXIMUS’s founding mission of Helping Government Serve the People® since 1975, MAXIMUS Federal Services is entirely focused on helping government agencies run programs cost-effectively and serve program constituents with improved outcomes. By being a responsible steward for government programs, we help the federal government deliver on its promises through our people, process and technology. Our focus is always on outcomes and results that connect citizens more effectively with government services.


    Job Summary:
    The Quality Analyst is responsible for monitoring and evaluating the quality of work performed as measured against project standards, contractual requirements and performance measures.

    Essential Job Duties:
    • Ensure activities and processes are in compliance with both company QA standards and applicable contractual standards
    • Enter, transcribe, record, store, or maintain information in written, electronic and magnetic form relating to services, processes and quality systems
    • Conduct quality assurance for completeness, accuracy, consistency and conformity
    • Coordinate review activities as assigned by management and document the disposition of evaluation challenges
    • Maintain updated knowledge of the program, including policies and procedures as referenced in the employee and quality manual

    Education and Experience Requirements:
    • High School diploma with 4+ years of experience, or
    • Associates degree with 2+ years of experience
    • Additional training or education in area of specialization a plus
    • Proficient in the use of Microsoft Office products
    • Excellent organizational, analytical, written, and verbal communication skills
    • Ability to perform comfortably in a fast-paced, deadline-oriented work environment
    • Ability to work as a team member, as well as independently
    • Ability to conduct and manage project reviews and communicate process improvement recommendations
    • Works on assignments that are moderately difficult, requiring judgement in resolving issues
    • Understands implications or work and makes recommendations for solutions
    • Able to research and resolve most non-routine issues independently

    Additional Requirements as per Contract/Client:
    • United States Citizenship

    The Ideal Candidate will Possess the Following Additional Education and Experience

    • High School Diploma with 4+ years of experience, or Associates degree with 2+ years experience.
    • May have additional training or education in area of specialization.
    • Works on assignments that are moderately difficult, requiring judgement in resolving issues.
    • Understands implications or work and makes recommendations for solutions.
    • Has substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks.
    • Able to research and resolve most non-routine issues independently.
    • Communicates on complex or sensitive issues or draft such responses for supervisor or team lead.

    EEO Statement

    EEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies MAXIMUS deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. MAXIMUS is an Affirmative Action/Equal Opportunity Employer. MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.


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