• Senior Solutions Architect -Telecom

    Job Locations US-VA-Falls Church
    Posted Date 1 month ago(10/10/2018 10:26 AM)
    Requisition ID
    # of Openings
    Job Function
    Job Schedule
    Regular Full-Time
  • Responsibilities

    MAXIMUS is a leading operator of government health and human services programs and has partnered with state, federal and local governments to provide critical, high quality health and human service programs to a diverse array of communities. Operating under MAXIMUS’s founding mission of Helping Government Serve the People® since 1975, MAXIMUS Federal Services is entirely focused on helping government agencies run programs cost-effectively and serve program constituents with improved outcomes. By being a responsible steward for government programs, we help the federal government deliver on its promises through our people, process and technology. Our focus is always on outcomes and results that connect citizens more effectively with government services.

    Infrastructure Engineering Lead will work closely with the COTS vendor and the product owner to help develop solutions by gaining deep solution knowledge; conducting market research; generating product requirements; determining specifications, production timetables, pricing, capacity management, partnering with Sales and time-integrated plans for product implementation and operations support.

    Job Duties/Responsibilities:
    • Closely work with the product owner and the COTS application vendors that are in use with the project initiative
    • Determine platform configurations, development and implementation aligned to customer requirements on an ongoing basis
    • Monitor platform configuration and operations on a regular basis to evaluate, analyze and recommend enhancements and upgrades
    • Recommend the nature and scope of present and future product lines by reviewing platform specifications and requirements; appraising new ideas and/or platform changes
    • Provide source data for product line communications by defining product marketing communication objectives
    • Engage with the product owner to assess capacity and platform availability requirements by reviewing program implementation pipeline and adjusting capacity levels to program schedules
    • Coordinate with all other IT team(s) to appropriately engage and support the upkeep of the MAXIMUS IVA platform
    • Provide 24x7 on call support based on critical reported incidents, and coordinates with the COTS vendor and product owner
    • Participate and support platform solution architecture for new implementations, enhancements and upgrades
    • Serve as the SME for and maintains knowledge of the IVA competitive market space
    • Assist with the update and maintenance of all platform specific documentation
    • Support regular, ongoing platform certification activities (FedRAMP) as required
    • Support customer specific Authority To Operate (ATO) activities as required
    • Maintain professional and technical knowledge by attending vendor provided platform workshops; reviewing release notes, professional publications; establishing personal networks; participating in professional societies
    • Contribute to team effort by accomplishing related results as needed

    • Bachelor’s degree from an accredited college or university required
    • At least ten (10) years of experience in software development or infrastructure
    • At least ten (10) years of experience with Contact Center technology; IVR, ACD, WFM & Reporting
    • At least five (5) years of product development experience in a supervisory capacity
    • At least five (5) years of detailed telephony infrastructure engineering knowledge and experience configuring and supporting (including Switch installation and configuration as well as routing design and platform trouble shooting) one of the following telephony platforms; Cisco, Genesys, Avaya or inContact (or like Cloud Contact Center platform)
    • Certification on one or more Contact Center Suites; Cisco, Genesys, Avaya or inContact (or like Cloud Contact Center platform)
    • Advanced knowledge of networking principles and applications
    • Knowledge of the contact center market and related products and industry
    • Excellent networking skills, especially with regard to distribution channels and vendor relations
    • Ability to manage vendor relationships
    • Strong motivational skills, especially when it comes to leading a team
    • Up to 25% travel
    • Federal or State Government experience preferred

    Additional Requirements as per Contract/Client:
    • United States Citizenship or Permanent Residency
    • Ability to obtain and maintain a Public Trust Security clearance

    The Ideal Candidate will Possess the Following Additional Education and Experience

    • Typically requires an advanced technical degree and a minimum of 15 years of related experience in progressively responsible positions.
    • Works on significant and unique issues where analysis of situations or data requires an evaluation of intangibles.
    • Exercises independent judgement in methods, techniques and evaluation criteria for obtaining results.
    • Creates formal networks involving coordination amount groups.

    EEO Statement

    EEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies MAXIMUS deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. MAXIMUS is an Affirmative Action/Equal Opportunity Employer. MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.


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