• Intent Administrator

    Job Locations US-TX-Pharr
    Posted Date 1 week ago(11/30/2018 4:34 PM)
    Requisition ID
    # of Openings
    Job Schedule
    Regular Full-Time
  • Responsibilities

    The purpose of this position is to perform real-time data entry by listening to caller voice clips and capturing the appropriate concept or data, and entering the information into proprietary software.

    Essential Job Duties:

    • Capture callers’ intent on where callers should be routed to
    • Interpret, select, or code items based upon analysis of caller’s intent
    • Monitor own call volume to determine correct scheduling
    • Translate colloquialisms, common expressions, slang, and acronyms into information needed to complete call
    • Perform audits of own work to ensure conformance with established procedures
    • Perform queries within computer programs or on-line services/search tools to translate and enter correct information on caller’s behalf
    • Maintain up to date knowledge of trained client applications
    • Maintain acceptable work quality in accordance to department policies
    • Escalate potential inconsistencies or issues based upon minimal caller information
    • Enter caller data by inputting alphabetic and numeric information with keyboard and mouse combination in accordance to screen format

    Education and Experience Requirements

    • High school diploma or GED required
    • Associate or Bachelor’s degree preferred
    • One year of experience in a clerical or administrative position preferred
    • Basic to advanced computer skills
    • Ability to work with minimal supervision
    • Ability to type 40 words per minute accurately without grammatical errors
    • Ability to successfully execute tasks simultaneously
    • Ability to handle sensitive and confidential information
    • Ability to take accountability for work and adhere to work schedule
    • Ability to sort, file, type and process material in an expeditious manner
    • Ability to perform repetitive tasks comfortably in a fast-paced, deadline-oriented work environment
    • Strong initiative and solid judgment abilities/skills
    • Ability to work independently with minimal supervision and accept constructive feedback
    • Ability to work a flexible schedule

    The Ideal Candidate will Possess the Following Additional Education and Experience

    *SCA Job Profile Only

    EEO Statement

    EEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies MAXIMUS deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. MAXIMUS is an Affirmative Action/Equal Opportunity Employer. MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.


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