MAXIMUS

  • Knowledge Management - Technical Writer

    Job Locations US-MN-St. Paul
    Posted Date 2 weeks ago(11/27/2018 10:05 AM)
    Requisition ID
    2018-35806
    # of Openings
    1
    Job Schedule
    Regular Full-Time
  • Responsibilities

    Associate Specialist – Technical Writer

    MAXIMUS is a leading operator of government health and human services programs and has partnered with state, federal and local governments to provide critical, high quality health and human service programs to a diverse array of communities. Operating under MAXIMUS’s founding mission of Helping Government Serve the People® since 1975, MAXIMUS Federal Services is entirely focused on helping government agencies run programs cost-effectively and serve program constituents with improved outcomes. By being a responsible steward for government programs, we help the federal government deliver on its promises through our people, process and technology. Our focus is always on outcomes and results that connect citizens more effectively with government services.

    The Specialist - Technical Writing position focuses on knowledge management for the MAXIMUS IT organization. The primary function would be to help champion organization-wide knowledge sharing, so that the organization has access to know-how information and previously created documents. Responsibilities include technical writing, knowledge management site support, and project work with teams and the audit department.

    Job Duties/Responsibilities:

    • Build and maintain knowledge base in SharePoint
    • Build document management processes and procedures
    • Assess knowledge base needs, inaccuracies, gaps; work quickly to resolve and make content current
    • Work cross-functionally with internal teams for maximum efficiency and accuracy in documentation content
    • Create hierarchy and ownership structure to sustain knowledge management
    • Empower contributions from key stakeholders to improve the knowledge base
    • Design and implement work flows to manage documentation process
    • Establish standard templates for all documentation for the teams to utilize in document creation.
    • Collaborate with and support the Implementation Team to tune and evolve our Knowledge Base.
    • Create, promote, and apply best practices for writing, style, and content in Microsoft style
    • Create training material in support of the Knowledge management process
    • Improve search results by honing and maintaining the knowledge base taxonomy, labels list, and ensuring symptoms and subject terms are present in each article
    • SharePoint knowledge for site management, list creation, workflow creation/modification and document management within SharePoint
    • Perform other duties as assigned

    Education/Requirements:

    • Bachelors degree from an accredited college or university or equivalent work experience required
    • 0-2 years' experience in Technical Writing or similar job field
    • Experience managing or writing Knowledge Base program strongly preferred
    • Ability to gain consensus and collaboration with individuals across many departments and at various levels of the organization
    • SharePoint Site Management knowledge
    • Strong computer and technology skills are required, Microsoft Office and SharePoint required
    • Excellent oral, written and interpersonal communication skills - able to explain complex concepts in layman's language
    • Ability to manage multiple projects and tasks simultaneously with minimal supervision
    • Great attention to detail and high level of accuracy
    • Move quickly and accurately - highly goal driven and self-directed

    Physical Requirements:

    • Ability to sit for up to 80% of time
    • Frequent use of computer, telephone, and office equipment (copier, fax, scanner)

    The Ideal Candidate will Possess the Following Additional Education and Experience

    • Associates degree with 0-3 years of experience.
    • May have additional training or education in area of specialization.
    • Solves routine problems of limited scope.
    • Limited use and/or application of basic principles, theories, and concepts.
    • Individual contributor representing the most common entry point for this career stream.

    EEO Statement

    EEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies MAXIMUS deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. MAXIMUS is an Affirmative Action/Equal Opportunity Employer. MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

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