-Receive, review, and process incoming mail via USPS, FedEx, and fax.
-Attach received documents to existing appeals and/or create new appeals as needed.
-Process all outgoing mail requests and perform quality control on all notices prior to being mailed to the appellant.
-Input appeal information into CMS-approved templates for a multitude of various notice types.
-Receive requests from other functional areas to attach, print, and track notices in preparation for mailing to the appellant.
-Review automated, pre-populated notices to ensure all information is accurate prior to mailing.
-Utilze approved job aids and company intranet in order to perform daily tasks and keep current on departmental/company policies and procedures.
-High School Diploma or GED required.
-At least one (1) year of relevant experience required.
-Proficiency in Microsoft Office (Word and Excel) required.
-Must be able to speak and read English clearly, professionally, and fluently.
-Accurate data entry skills and the ability to type at lease 40 keystrokes/minute.
-Ability to navigate and efficiently use CRM systems.
-Utilize standard technology such as a telephone, email, and web browser.
-Excellent organizational, interpersonal, written, and verbal communication skills.
The Ideal Candidate will Possess the Following Additional Education and Experience
EEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies MAXIMUS deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. MAXIMUS is an Affirmative Action/Equal Opportunity Employer. MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.
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