MAXIMUS is a leading operator of government health and human services programs and has partnered with state, federal and local governments to provide critical, high quality health and human service programs to a diverse array of communities. Operating under MAXIMUS’s founding mission of Helping Government Serve the People® since 1975, MAXIMUS Federal Services is entirely focused on helping government agencies run programs cost-effectively and serve program constituents with improved outcomes. By being a responsible steward for government programs, we help the federal government deliver on its promises through our people, process and technology. Our focus is always on outcomes and results that connect citizens more effectively with government services.
The Operations Manager provide oversight and direction of the remote staff supporting the E-rate Program. The manager will supervise the daily activities of their direct reports, monitors and tracks employee performance, ensures operational activities are performed on schedule and provides employee coaching and development as needed.
Essential Job Duties:
•Manages a team of operational reviewers and subject matter experts, assigns work and oversees employee performance
•Manages employees’ work schedules
•Ensures operational policies and procedures are followed
•Completes daily and weekly administrative deliverables, including progress reports
•Meets performance SLAs and KPIs as determined by senior leadership and client requirements
•Performs other duties as assigned
Education and Experience Requirements:
•Bachelor’s degree from an accredited college or university required; equivalent experience may be considered in lieu of degree
•Three (3) to five (5) years of supervisory experience required
•Proficient in the use of Microsoft Office products
•Excellent organizational, analytical, written, and verbal communication skills
•Ability to perform comfortably in a fast-paced, deadline-oriented work environment
•Ability to work as a team member, as well as independently with minimal supervision
•Ability to conduct and manage project reviews and communicate process improvement recommendations
Additional Requirements as per Contract/Client:
•United States Citizenship
The Ideal Candidate will Possess the Following Additional Education and Experience
- Bachelor's degree with 5+ years of project management experience.
- Delivers a single large project or multiple smaller projects at the same time.
- Makes informed decisions and ensures adherence to budgets.
- Recommends innovative methodologies, techniques, and criteria for projects.
- Knowledge of workflows and project mapping.
- Ability to handle multiple tasks and competing priorities.
- Communicates updates and project status effectively and efficiently.
EEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies MAXIMUS deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. MAXIMUS is an Affirmative Action/Equal Opportunity Employer. MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.
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