MAXIMUS

  • Senior Site Manager - Census

    Job Locations US-FL-Jacksonville
    Posted Date 6 days ago(12/5/2018 12:01 PM)
    Requisition ID
    2018-36166
    # of Openings
    1
    Job Schedule
    Regular Full-Time
  • Overview

    Make your mark in history and join our mission to support the 2020 Census.


    Maximus is currently looking for a Sr Site Manager, Call Center Operations, to join our team in Jacksonville, FL.  The program will support Customer Service Representatives who use scripted responses to answer questions from the public, entering information required to process fulfillment requests for Census forms, and collecting and entering Census data into an Internet Self Response (ISR) instrument. The information will be entered into screens on an application via computer. All transactions must be conducted accurately, courteously, and in a timely manner.

    Responsibilities

    Responsible for the strategic and tactical oversight and overall responsibility for performance of the Call Center.

    The Ideal Candidate will Possess the Following Additional Education and Experience

    • Manages activities of two or more sections or departments.
    • Exercises supervision in terms of costs, methods, and staffing.
    • In some instances this manager may have subordinate supervisors and/or managers.
    • Works on issues where analysis of situations or data requires an in-depth knowledge of organizational objectives.
    • Implements strategic policies when selecting methods, techniques, and evaluation criteria for obtaining results.
    • Establishes and assures adherence to budgets, schedules, work plans, and performance requirements.
    • Regularly interacts with senior management or executive levels on matters concerning several functional areas, divisions, and/or customers.
    • Requires the ability to change the thinking of, or gain acceptance from, others in sensitive situations, without damage to the relationship.
    • Establishes operational objectives and work plans and delegates assignments to subordinates.
    • Senior management reviews objectives to determine success of operation.
    • Involved in developing, modifying and executing company policies that affect immediate operations and may also have company-wide effect.

    EEO Statement

    EEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies MAXIMUS deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. MAXIMUS is an Affirmative Action/Equal Opportunity Employer. MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

    Apply/Socialize

    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed

    Need help finding the right job?

    We can recommend jobs specifically for you! Click here to get started.