MAXIMUS is a leading operator of government health and human services programs and has partnered with state, federal and local governments to provide critical, high quality health and human service programs to a diverse array of communities. Operating under MAXIMUS’s founding mission of Helping Government Serve the People® since 1975, MAXIMUS Federal Services is entirely focused on helping government agencies run programs cost-effectively and serve program constituents with improved outcomes. By being a responsible steward for government programs, we help the federal government deliver on its promises through our people, process and technology. Our focus is always on outcomes and results that connect citizens more effectively with government services.
Configure, install, maintain, and troubleshoot network infrastructure including routers, switches, firewalls, wireless, and IP Phones.
•Provide monthly metrics for network availability and bandwidth usage as well as other metrics as requested
•Provide a high level of technical understanding for problem solving and troubleshooting
•Interact with Hardware and Software vendors to address issues when necessary
•Use escalation standards and personal judgment to ensure timely resolution of problems
•Accept and resolve escalated trouble tickets from Service Desk
•Closet patching, network troubleshooting, ticket resolution
•Work On-Call shift rotations with other members of the department
Education and Requirements:
•Four-Year degree in Network Engineering, Computer Science or Telecommunications
•At least two (2) to four (4)Years’ experience working in the communications/cable/ IT Industry
•Experience with Cisco hardware and software (Cisco Switches, Routers, IOS or IOS XR)
•Experience supporting Cisco Unified Communications platforms to include wireless controllers and access points, Cisco Prime, Cisco ISE.
•Experience with VOIP/ SIP Networking, Cisco IP Phones
•Understanding of TCP/IP, VLANS and routing protocols(EIGRP, OSPF, BGP)
•Understanding of IP services (DHCP, TFTP and DNS)
•Ability to learn other technologies including Video Networks
•Organizational Skills (ability to organize large amounts of data in a logical manner)
•Excellent Troubleshooting Skills and usage of tools such as ping, telnet and trace route
•Availability to troubleshoot and resolve issues during off-work hours and/or extended hours when outages or projects require
Additional Requirements as per Contract/Client:
•Ability to obtain and maintain a Public Trust - Moderate Risk Security Clearance
•Candidates must be a United States citizens or Permanent Residents