-Provide case management services to an assigned case load of child support cases and applying knowledge of policies, procedures, and state and federal regulations to progress cases through the administrative and legal system.
-Serve in a lead capacity as needed by coordinating and directing the work of lower level staff, mentoring and advising lower level staff, and handling complex or escalated issues.
-Assist management as needed with various reporting requirements, staff evaluations and problem solving.
-Establish and enforce child support orders.
-Research and review records to gather information vital to cases.
-Educate customers on the process and their options, and responding to customer inquiries.
-Verify existing data on an automated child support system.
The Ideal Candidate will Possess the Following Additional Education and Experience
- High School Diploma with 6+ years experience, or Associates degree with 4+ years experience.
- Typically has specialized training or education in relevant functional area.
- Works on a variety of assignments requiring considerable judgement and initiative.
- Able to draft or modify training materials and procedural documentation accurately.
- Skilled in handling challenging communications with external contacts for escalated matters.
EEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies MAXIMUS deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. MAXIMUS is an Affirmative Action/Equal Opportunity Employer. MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.
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