MAXIMUS

  • Part -Time Customer Service Rep II-CDC VOMCC

    Job Locations US-AZ-Phoenix
    Posted Date 3 months ago(3/20/2019 7:01 PM)
    Requisition ID
    2019-38519
    # of Openings
    2
    Job Function
    Call Center
    Job Schedule
    Regular Part-Time
  • Job Description Summary



     

    MAXIMUS is a leading operator of government health and human services programs and has partnered with state, federal and local governments to provide critical, high quality health and human service programs to a diverse array of communities. Operating under MAXIMUS’s founding mission of Helping Government Serve the People® since 1975, MAXIMUS Federal Services is entirely focused on helping government agencies run programs cost-effectively and serve program constituents with improved outcomes. By being a responsible steward for government programs, we help the federal government deliver on its promises through our people, process and technology. Our focus is always on outcomes and results that connect citizens more effectively with government services.  

     

    The Vaccine Order Management Contact Center Customer Service Representative II will be responsible for providing Level 1 support to users.

     

    Essential Job Duties:

    • Provide user support and customer service for vaccine grantees and providers via telephone and e-mail
    • Maintain appropriate documentation on phone and e-mail inquiries
    • Provide users with operational and technical support for basic software/hardware issues with the VTrckS Ordering System
    • Escalate issues to the appropriate areas of responsibility and monitor activity to ensure that issues are resolved within the established departmental time frames
    • Provide assistance to CDC in resolving escalated issues
    • Complete required training
    • May be required to work scheduled holidays

    Education/ Experience Requirements:

    • High School Diploma or GED required
    • One (1) to three (3) years of related customer service, call center or help desk experience
    • Demonstrated customer service, leadership and team interaction skills are required
    • Ability to define and solve problems, collect data, establish facts and draw valid conclusions
    • Ability to plan and organize, prioritizing and planning work activities, using time efficiently
    • Experience with current PC and Windows environments required
    • Knowledge of Internet browser support desired
    • Technical terminology experience desired

     

    *SCA Job Profile Only

     

    EEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies MAXIMUS deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. MAXIMUS is an Affirmative Action/Equal Opportunity Employer. MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

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