Remote position regionally located in multiple locations around North Carolina. The incumbent provides oversight of a regional network of field clinical assessors. The Regional Supervisor is responsible for quality assurance of clinical assessors and monitoring key quality and operational processes to ensure fidelity to assessment protocol and consistent assessment reliability and validity among and across assessors.
1. Manages of the quality of regional field clinical assessors, including inter-rater reliability
(IRR) activity, monitoring quality trends among assessors, and other quality activities as
2. Ensures assessor compliance with assessment protocols, performance standards, and
meeting all customer expectations for quality. Monitors quality processes and informs
Program Manager about quality performance issues.
3. Documents quality issues and performance measures for management review, and
provides information to assist in the feedback and formal education process of
employees. Develop processes to build operational policies, procedures, and/or user
guides for the project.
4. Address exceptional issues related to quality, service and compliance of the project.
Analyzes operational processes, including reviewing, creating, and improving policies,
procedures, systems, forms, and reports. Analyzes existing forms and methods to
promote effective operations through standardization, improvement, simplification,
discontinuance or other methods.
5. Responsible for working with the Program Manager to develop strategies to prevent drift
and maintain adherence to quality expectations to ensure effective program operations.
6. Performs other duties, as necessary or assigned by the Program Manager.
• Knowledge, Skills & Abilities
• Ability to lead and drive continuous quality improvement
• Ability to work effectively manage a remote team
• Outstanding work ethic, integrity, and value system
• Excellent clinical process skills
• Ability to perform all job duties in compliance with Person First standards, HIPAA
guidelines, and company confidentiality policies
• Ability to multitask effectively while performing job duties, including ability to prioritize
tasks and ensuring all voice mail and email messages are returned expeditiously
• Excellent organizational skills
• Excellent negotiation and interpersonal skills, including ability to use effective diplomacy in
dealing with senior business leaders and other business parties
• Ability to work independently with minimal day-to-day supervision
• Ability to interact professionally and collegially with referral sources (hospital & nursing
home staff, physicians, social service workers, etc.), state contract officers, and coworkers
• Advanced skill with word processing, spreadsheet, presentation, and publishing software
(Microsoft Word, Excel, PowerPoint, Publisher, and Visio strongly preferred)
The job requires a Bachelor’s degree in rehabilitation or therapy, Bachelor’s level Social Worker, or Registered Nurse (RN) licensed in North Carolina; specialty in geriatrics or adult home health is preferred.
The job requires a at least three (3) years of experience in clinical medical settings, hospital and home health experience, including experience managing and/or collaborating with clinical professionals.