• Digital Delivery Lead (Princeton, Philadelphia, Reston)

    Job Locations US-VA-Reston
    Posted Date 2 months ago(12/2/2019 12:00 PM)
    Requisition ID
    # of Openings
    Job Schedule
    Regular Full-Time

    Since 1975, MAXIMUS has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. MAXIMUS delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, MAXIMUS is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit

    Job Description Summary

    At MAXIMUS, we are building a leading digital solutions organization to better serve our organization and our clients in the government, health, and human services space.
    The Digital Delivery Lead is a key stakeholder facing and internal leadership role that is responsible for managing a portfolio of work related to various digital solutions including but not limited to Web, Mobile, Social, RPA, AI, ML, and Advanced Analytics solutions within one or more MAXIMUS field operations. The Digital Delivery Lead is responsible for leading engagements from late stage opportunities to through successful delivery in terms of scope, deliverables, budget, commercial commitments, customer expectations, and achievement of desired outcomes. This role is responsible for the day-to-day leadership of deployed digital team members within an operation and also fostering and maintaining high-level stakeholder relationships throughout the engagement. The Digital Delivery Lead provides thought leadership to stakeholders in solving program/project management problems and by identifying areas for continuous improvements.


    Essential Duties and Responsibilities:

    • Ability to lead, motivate and direct a team
    • Demonstrate strong stakeholder management to achieve project objectives
    • Ability to interact with stakeholder both within and outside of immediate team to achieve results
    • Ability to develop detailed project schedules coordinating multiple parties to deliver projects on time or early and at or under budget
    • Ability to work with multiple teams, consolidate updates, and communicate progress, risks & issues, and mitigation plans to the client
    • Ability to predict and identify issues and perform advanced risk mitigation
    • Ability to drive and execution vision and goals of the team
    • Identify additional opportunities and work with internal team to shape solutions
    • Strong communication skills, both written and verbal
    • Ability to find solutions to all sorts of challenges: technical, organizational, and personal
    • Scrum Master certification preferred but not required
    • Hands-on experience in both individual contributor and leadership roles within a team executing using agile, waterfall, and hybrid delivery methodologies
    • Travel: Ability to travel as required up to 60%
    • Bachelor’s degree required
    • Minimum 8-10 years of experience in program management role with Waterfall and Agile methodologies
    • Experience with software project management and/or program management
    • Experience with practicing agile delivery methodologies
    • Experience managing and leading the work of others
    • Experience with working with nearshore, offshore, and working in a distributed team
    • Experience in a variety of “digital” technologies
    • Experience working with clients, customers, and stakeholders
    • Understand MAXIMUS Digital Solutions offerings
    • Onboarded as a Delivery Lead and take ownership of a digital delivery portfolio at one of our top 40 largest operations

    Minimum Requirements:

    - Bachelor's degree required; Computer Science, User Experience, Informatics, or Industrial Engineering field of study preferred

    - Minimum of 3 years of managing and coaching a team preferably of RPA developers and process architects

    - Minimum of 7 years of work experience in RPA or related field required

    - Collaborating with internal or external customers to identify digital transformation and/or process re-engineering opportunities

    - Managing the relationship with the customer from inception to delivery

    - Managing a team to deliver quantifiable value to an organization through the execution of multiple digital transformation and/or process improvement projects at any given time

    - Identifying and implementing the methodologies, tools, and processes to execute a team’s scope of work

    - Defining requirements for and contributing to the effort to deliver software

    - Operating in a dynamic environment where the need to adjust to new and changing priorities is required

    - Conducting business process analysis and/or process improvement which includes eliciting and creating business requirements deliverables, quantifying benefit potential, and conducting change management planning

    - Using process modeling and visualization tools (such as MS-Visio or other) to create diagrams to capture simple to complex business processes

    - Interacting with all levels of the business, from entry level up to directors and C-level leadership

    - Curiosity to learn about new businesses and industries, and ability to quickly grasp and make effective use of industry and company specific terminology

    - Solid written and verbal communication skills and leadership

    - Ability to summarize and convey information to stakeholders and sponsors

    - Strong negotiation and objection handling skills

    - Ability to influence others both within and outside of immediate team to achieve results

    - Ability to travel as required up to 50%. Given the dynamic nature


    EEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies MAXIMUS deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. MAXIMUS is an Affirmative Action/Equal Opportunity Employer. MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.


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