The Lead Survey Specialist (lead customer service representative / CSR) position is responsible for using scripted responses to answer questions from the public, responding to escalated questions and priority calls for the Census Questionnaire Assistance (CQA) contact center, answering questions from CSRs as needed, and assisting the public by researching and responding to frequently asked questions regarding the completion of the 2020 US Census forms. To prepare you for this role, MAXIMUS provides paid, comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism. Make Your Mark in History. Join our team to support the 2020 Census!
In accordance with contractual requirements:
Employment and continued employment is contingent upon obtaining and maintaining a favorable initial and final suitability determination, which will be decided in the sole discretion of the Census Bureau.
Sponsorship: MAXIMUS is unable to provide visa sponsorship in support of 2020 CQA Program.
Residency requirement: Non-citizens must possess a valid and non-expired Permanent Resident Card or Employment Authorization Card. The suitability assessment requires residency in the United States for a cumulative period of three (3) years over a five-year period ending with the date of the security application prior to starting work in support of the 2020 CQA program.
#Midtown, NY #New York, NY
Since 1975, MAXIMUS has operated under its founding mission of Helping Government Serve the People®, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. With more than 30,000 employees worldwide, MAXIMUS is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. Launch your career with MAXIMUS through one of our dynamic customer service centers.