• Training Specialist

    Job Locations US-MI-Flint Township
    Posted Date 3 weeks ago(1/2/2020 8:28 AM)
    Requisition ID
    # of Openings
    Job Schedule
    Regular Full-Time

    Since 1975, MAXIMUS has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. MAXIMUS delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, MAXIMUS is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit

    Job Description Summary

    1. Supports and assists with the design, development and distribution of training programs and materials for new and existing staff.
    2. Provides input into the review, evaluation, and modification of existing and proposed training programs.
    3. Assists with the development of accurate and timely training schedules based on input from Management and supports the maintenance of the schedules.
    4. Assists in training preparation including scheduling of training sessions (both classroom and individual), prepares training materials, ensures facilities set-up, audio-visual setup, and participant notification.
    5. Assists with reviewing and updating written educational materials.
    6. Conducts training sessions for new and existing staff, as assigned.
    7. Assists with coaching and development of existing staff by identifying coaching opportunities, assisting with the preparation of materials, and maintenance of the training calendar. Conducts coaching sessions and provides timely feedback.
    8. Makes process improvement and desk reference recommendations.
    9. Works with Training Coordinator to ensure that call center representatives are provided with up-to-date knowledge of all applicable programs.
    10. Provides assistance with special requests, such as assistance with leading trainings.
    11. Maintains a working knowledge of call center procedures, all supported programs, and call requirements.
    12. Is able to identify areas of concern that need to be addressed and report or address the concerns as appropriate with possible recommendations.
    13. Meets all standards established for this position as outlined in the attached performance criteria.
    14. Performs other duties as may be assigned by management.


    Essential Duties and Responsibilities:
    - Provide administrative and organizational support to the Training & Development Team in an effort to ensure timely, accurate, and comprehensive training programs to staff.
    - Maintain accurate and timely training schedule, based on input from the Training Manager and Senior Training Specialists.
    - Provide administrative support to training classes and training team members, including class rosters, attendance sheets, assessments, test logs, evaluations, etc.
    - Assist in scheduling of training sessions and individual onsite and offsite training programs, and supporting when necessary, the coordination of training room set-up, audio-visual set-up, supplies and participant notification for training events.
    - Participate in process and team meetings in order to identify and recommend changes to training policies and procedures.
    - Assist with the preparation of training resources and maintenance of Learning and Development resource library to support ongoing professional development of staff.
    - Maintain, troubleshoot and update LMS (Learning Management System), including update reporting for training classes, registrations, and any noted trends to training management.
    - May create and update policies and procedures, work instructions, and other supporting documents as needed.
    - May support the design, development, and distribution of training programs and materials.
    - May support Training Specialists to deliver staff training on occasional basis, as needed.

    Minimum Requirements:
    - High School diploma with 2-4 years of experience.


    This position is located in Flint, MI


    EEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies MAXIMUS deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. MAXIMUS is an Affirmative Action/Equal Opportunity Employer. MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.


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