• Program Director

    Job Locations US-MO-Kansas City
    Posted Date 2 months ago(11/15/2019 10:23 AM)
    Requisition ID
    # of Openings
    Job Schedule
    Regular Full-Time

    Since 1975, MAXIMUS has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. MAXIMUS delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, MAXIMUS is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit

    Job Description Summary

    We are looking for a Program Director for a government client.
    Program Director:
    Acts as the primary contact for the state client
    -Ensures that program operations are in compliance with all applicable requirements of the contract, as well as State and federal regulations.
    -Ensure that goals and objectives are established by Project Manager that support the overall Project strategies.
    -Oversee all project administrative operations including budget, financial controls, and human resources.
    -Plans, develops and schedules priorities for achieving operational and performance goals.
    -Reviews management, productivity, and financial reports and studies to ensure program objectives are met.
    -Participates in internal audits, research studies, forecasts, and modeling exercises to support Project direction and guidance.
    -Manages operational managers including performance appraisals, mentoring, and professional/development guidance.
    -Demonstrate a high level of dedication and proactive leadership in meeting corporate goals and program objectives.
    -Performs other duties as assigned by management.


    Essential Duties and Responsibilities:

    - Manage overall operations and performance of assigned contracts including P&L, quality and compliance with all terms and conditions along with preparing and analyzing regular performance reports.

    - Manage all aspects of the customer relationship for assigned contracts ensuring effective and efficient communication along with addressing and resolving customer complaints.

    - Build a strong management team and direct assigned staff to ensure the completion of work in a timely and efficient manner.

    - Align objectives, measure results, conduct developmental discussion and complete performance reviews.

    - Provide leadership and direct supervision to assigned employees, including setting goals, monitoring work performance, coaching and evaluating results to ensure that objectives are met.

    - Manage continual process improvement by monitoring, refining, and optimizing workflow and processes with the goal of continuously improving overall effectiveness (efficiency, productivity, and quality).

    - Create an entrepreneurial work environment by involvement in developing and hiring superior talent and instilling a culture of accountability, measurability, and discipline without undue bureaucracy.

    - Interpret policies, procedures, and goals of the company for subordinates.

    - Participate in the development and monitoring of the operational budget related to assigned contracts.

    - Maintain primary responsibility for ensuring customer satisfaction, resolving compliance issues, and accountability for profit & loss with assigned contracts and lines of business.

    - Act as the primary point of contact for government officials and other outside contacts for the assigned contract.

    - Provide guidance, direction and development for Operations directors and managers.

    - Create an environment for high workforce engagement.

    - Coach, set expectations, conduct performance appraisals and provide career development, succession planning, corrective action and recognition for assigned staff.

    - Perform other duties, as necessary.

    Minimum Requirements:

    - Direct and control the activities of a broad functional area through several department managers within the company.

    - Has overall control of planning, staffing, budgeting, managing expense priorities, and recommending and implementing changes to methods.

    - Work on complex issues where analysis of situations or data requires an in-depth knowledge of the company.

    - Participate in corporate development of methods, techniques and evaluation criteria for projects, programs, and people.

    - Ensure budgets and schedules meet corporate requirements.

    - Regularly interact with executives and/or major customers.

    - Interactions frequently involve special skills, such as negotiating with customers or management or attempting to influence senior level leaders regarding matters of significance to the organization.

    - Report to Senior Director or VP level.

    Education and Experience Requirements

    •Bachelor’s Degree in program management, business or public administration, technical management, information systems, engineering, finance, accounting or a related field.
    •At least six (6) years of project management experience; at least three (3) years experience managing government contracts


    •Master’s Degree from an accredited college or university, or equivalent experience preferred
    •PMP certification preferred


    Ideal candidate will have experience with DHS, USCIS, and records management.


    EEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies MAXIMUS deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. MAXIMUS is an Affirmative Action/Equal Opportunity Employer. MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.


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