• Product Analyst

    Job Locations US-VA-Reston
    Posted Date 3 months ago(10/29/2019 12:54 PM)
    Requisition ID
    # of Openings
    Job Schedule
    Regular Full-Time

    Since 1975, MAXIMUS has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. MAXIMUS delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, MAXIMUS is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit

    Job Description Summary

    The MAXIMUS Applications Reimagined Solutions (#MARS) Team is looking for a highly motivated and skilled Product Analyst to join our Product Team. The #MARS Product Team is responsible for the product vision and roadmap, scoping and prioritizing MVP’s based on business and customer impact in relation to the modernization of the current product offerings for MAXIMUS’ core markets of eligibility, enrollment and customer service.

    Act as liaison between Product Management and technical and operational support groups impacted by products - such as Business Operations, Engineering, IT, Business Development and Reporting/Analytics. Possess knowledge of each group's technical capabilities, systems, processes, capacity, etc. and applies that knowledge to translate the business or user needs into business requirements and possible solutions that can be executed within the constraints of the project and the organization. The ideal candidate is able to look beyond stated requirements to challenge assertions, consider wider impacts and evaluate proposed solutions.


    Essential Job Duties

    • Work with business and technology stakeholders to elicit, capture and manage business and user requirements for product development and maintenance
    • Create functional requirements artifacts including process flows, user stories, user story maps and other artifacts as needed
    • Evaluate existing business processes, identify opportunities for improvement, analyze and recommend solutions as they relate to the products
    • Effectively communicate insights to stakeholders to arrive at a consensus for each user story/project
    • Clearly communicate product enhancements and new feature development to stakeholders based on a detailed understanding of predictive analytics needs, requirements and resources
    • Apply adept knowledge in prioritizing requirements and creating user stories through expert understanding of product strategy, plans and roadmaps
    • Conduct in depth analysis of product features, including user behavior analysis, A/B test result analysis, segmentation/funnel studies, product success metrics development, KPI and other product performance metric definition
    • Conduct User Acceptance Testing (UAT)
    • Understand the software development lifecycle and how to collaborate effectively with the Service Team to deliver amazing features from detailed requirements and prototypes
    • Become a subject matter expert on MAXIMUS business processes and product offerings
    • Provide cross-team general product support
    • Consult with MAXIMUS project teams on implementation of product offerings

    Education and Experience Requirements

    • Bachelor’s degree from an accredited college or university
    • A minimum of 4 years’ experience as a business or requirements analyst
    • Expert in elicitation and management of business/user requirements, business process modeling and solution evaluation
    • Exceptional analytical and critical thinking skills
    • The ability to influence stakeholders and work closely with them to determine acceptable solutions
    • Experience with requirements management tools and requirements management best practices
    • Very knowledgeable of MAXIMUS health services contact center, correspondence, and enrollment broker business processes
    • Familiarity with Agile and Product Management concepts
    • Experience working with relational databases and executing SQL queries
    • Excellent written, communication, and presentation skills
    • Excellent time management skills, results driven, attention to detail and follow-through
    • Experience working and collaborating remotely


    EEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies MAXIMUS deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. MAXIMUS is an Affirmative Action/Equal Opportunity Employer. MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.


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