• Amazon WorkSpaces Engineer-AWS-Remote, anywhere US

    Job Locations US-MN-St. Paul
    Posted Date 3 weeks ago(12/30/2019 12:02 PM)
    Requisition ID
    # of Openings
    Job Schedule
    Regular Full-Time

    Since 1975, MAXIMUS has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. MAXIMUS delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, MAXIMUS is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit

    Job Description Summary

    Engineer AWS Cloud Support/Virtual Desktop Infrastructure

    MAXIMUS is seeking an experienced AWS Operational Support Engineer (or VDI desktop support engineer) to support multiple enterprise instances of Virtual Desktops in Amazon Workspaces (cloud) desktops environments, by serving as an integral part of a team to primarily support administration, implementation, testing, upgrades, patching, and maintenance. This position will be involved in delivering and supporting a technical solution for VMware VDI technologies and Amazon Workspaces. It requires expertise in setting up, configuring, deploying and support AWS/VDI throughout the enterprise. The Engineer will provide operational and end user support for the AWS Virtual Desktop environment and participates in the development and implementation of operational procedures and standards.

    Job Duties/Responsibilities:

    • Defines the Windows desktop images standards, deployment methods and use of supporting tools and
    technologies: Infrastructure – storage, networking, servers, load balancing, etc.; Anti-virus, Patching and Profile
    • User experience monitoring, single sign on, Performance troubleshooting, Endpoint management (thin clients, mobile
    devices, etc.)
    • Application deployment and virtualization within AWS
    • Develop and maintain OS Standard Operating Procedures for AWS end user Environment
    • Meets key performance indicators for infrastructure, user experience, applications, storage, servers, and network
    components related to VDI, escalating outcomes appropriately.
    • Identifies issues proactively using required tools.
    • Works on automating system procedures and processes to evolve the technology in the organization.
    • Works in ticketing system to solve escalated issues.
    • Contributes to knowledge base for troubleshooting and maintaining the environment.
    • Provides documentation, processes and technical training to service desk and administrator level team members.
    • Contributes to on call escalation support 24x7 per team schedule.
    • Performs scheduled night/weekend work as required due to environmental constraints.
    • Providing operational support for Active Directory security groups
    • Responsible for the analysis, administration and support of thin clients, virtual and physical desktops.
    • Diagnoses and troubleshoots problems with Virtual AWS workspaces, software, communications devices within
    established procedures, responds to End User requests for technical support and assistance.
    • Provide support and assistance to System Administrator(s), Network Engineer(s) and Telecommunications Systems
    staff in the delivery of End User support and Systems Maintenance.
    • Assists in ensuring compliance with security policies and procedures.
    • Participates in the development and implementation of VDI-related operational procedures and standards.
    • Interfaces with vendors and other IT Groups to ensure appropriate resolution during network outages or periods of
    reduced performance.
    • Coordinate any application changes with stakeholders within the framework of a Change Request system and Review
    • Conduct moderately complex projects or phases of significant projects; and coordinate the efforts with teams
    • Ability to research solutions to complex issues and resolve them
    • Perform other duties as assigned by leadership


    • Bachelor’s degree from an accredited college or university required, preferred field of study in Information Technology
    or Engineering, or minimum equivalent of 3 years’ experience in lieu of degree.
    • Cloud support experience, deployment, and maintenance
    • Ability to adapt and learn new technologies.
    • Excellent organizational skills with emphasis on detail and follow up.
    • Systems administration in Windows
    • Virtual Application packaging and remediation desired: AWS.
    • Virtual software provisioning skills (desired: AWS and VMware).
    • Virtual Desktop Administration preferably using AWS Management console.
    • Windows Desktop Administration Skills. Microsoft Windows 10.
    • Deployment and Configuration Automation experience.
    • Virtualization Infrastructure Experience desired: Amazon Workspaces administration console

    Experience preferred:
    • Synchronet
    • Enjoys a fast-paced environment.
    • Proven ability to multi-task and to prioritize rapidly changing task assignments
    • Able to work and interact with others in a structured/team environment.
    • Accuracy and attention to detail; must have organizational skills.
    • Independent problem solver with troubleshooting, decision making and analytical skills.
    • Requires limited supervision, self-starter, strong time management skills.
    • Flexibility and adaptability to handle competing work demands.
    • Demonstrated ability to communicate to nontechnical audience on technical issues.
    • Ability to work flexible hours and be on-call.

    Physical Requirements:

    • Ability to sit for up to 80% of time
    • Ability to lift or carry objects up to 10 lbs.
    • Frequent use of computer, telephone, and office equipment (copier, fax, scanner)


    Essential Duties and Responsibilities:
    - Actively participate and contribute in SDLC activities such as solution design, work effort estimation, assisting peers with technical challenges and code reviews.
    - Perform production support activities such as monitor system processes, evaluate the outcome of system processes, work through system exceptions, and create processes to monitor and report on the overall system health.
    - Work with the supervisor to understand the assigned work, deliver on agreed upon dates and raise issues/risks in a timely manner in case of risk to deliverables.
    - Create/modify artifacts and deliverables expected from the SDLC and change management process.
    - Propose, design, and implement updates or improvements to processes and infrastructure hardware such as network devices, servers and workstations.
    - Responsible for adhering to all established safety standards.
    - Must be able to remain in a stationary position for an extended period of time.
    - Occasionally lifts, carries, or otherwise moves items weighing up to 25 pounds.
    - Work is constantly performed in an office environment.
    - Perform other duties as assigned.

    Minimum Requirements:
    - Typically requires a Bachelor's degree and a minimum of 2 years of related work experience; or an advanced degree without experience; or equivalent work experience.
    - Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors.
    - Exercises judgement within defined procedures and practices to determine appropriate action.
    - Builds productive internal/external working relationships.


    EEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies MAXIMUS deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. MAXIMUS is an Affirmative Action/Equal Opportunity Employer. MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.


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