MAXIMUS

  • Technician 2 - Help Desk

    Job Locations US-MI-East Lansing
    Posted Date 1 month ago(12/11/2019 2:42 PM)
    Requisition ID
    2019-47138
    # of Openings
    1
    Job Schedule
    Regular Full-Time
  •  

    Since 1975, MAXIMUS has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. MAXIMUS delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, MAXIMUS is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit https://www.maximus.com.

    Job Description Summary

    Technician 2 – Help Desk


    The Help Desk Technician 2 is responsible for responding to telephone calls, email and personnel requests via tickets for technical support.

    Job Duties/Responsibilities:

    • Identify, research and resolves technical problems
    • Document, track and monitor problems to ensure timely resolution
    • Assist in tracking help desk calls pertaining to application, networking, and systems problems and issues
    • Promote a high level of customer satisfaction through proper telephone techniques, and respond with the appropriate
    amount of urgency to user problems
    • Correct application issues, solve network and security problems and identify common PC software and hardware
    problems
    • Provide hardware support of PCs and Laptops, such as installing replacement hardware or upgrading hardware
    • Support Software/Hardware on equipment such as, Scanners, Copiers, Printers, Monitors and other peripherals
    • Provide support for Windows (7,10, Server editions) by evaluating and troubleshooting issues including running in-
    depth diagnostics
    • Assign user-name, password and access right permissions for multiple proprietary applications, as well as client
    software
    • Perform other duties as assigned by management

    Education/Requirements:

    • High school diploma or GED required
    • Associate degree is preferred
    • Minimum 1 year of related work experience required
    • Excellent organizational, written, and verbal communication skills
    • Computer literate and familiar with help desk procedures
    • Knowledge of systems software sufficient to determine if a malfunction is in the hardware or in the software
    • Ability to install and deploy Windows based computers
    • Possess working knowledge of Microsoft Office Suite of products including Word, Excel, Access and PowerPoint
    • Knowledge of Internet Explorer software usage and configuration
    • Ability to lift up to 60 pounds required

    Physical Requirements:

    • Ability to sit for up to 80% of time
    • Ability to lift or carry objects up to 60 lbs.
    • Frequent use of computer, telephone, and office equipment (copier, fax, scanner)

     

    Essential Duties and Responsibilities:
    - Responsible for responding to telephone calls, email and personnel requests for technical support.
    - Identify, research and resolves technical problems.
    - Document, track and monitor problems to ensure timely resolution.
    - Assist in tracking help desk calls pertaining to application, networking, and systems problems and issues.
    - Promote a high level of customer satisfaction through proper telephone techniques, and respond with the appropriate amount of urgency to user problems.
    - Correct application issues, solve network and security problems and identify common PC software and hardware problems.
    - Provide hardware support of PCs and laptops, such as installing replacement hardware or upgrading hardware.
    - Support software/hardware on equipment such as, scanners, copiers, printers, monitors and other peripherals.
    - Assign user-name, password and access right permissions for multiple proprietary applications, as well as client software.
    - Perform other duties as assigned by management.

    Minimum Requirements:
    - High School diploma with 2-4 years of experience.
     

     

    EEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies MAXIMUS deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. MAXIMUS is an Affirmative Action/Equal Opportunity Employer. MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

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