• Director - Clinical Operations

    Job Locations US-TN-Franklin
    Posted Date 3 weeks ago(1/6/2020 8:21 AM)
    Requisition ID
    # of Openings
    Job Schedule
    Regular Full-Time

    Since 1975, MAXIMUS has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. MAXIMUS delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, MAXIMUS is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit

    Job Description Summary

    Responsible for planning, directing and evaluating all clinical activities within the Division, to include a focus on balancing efficient performance with high-quality (reliable and defensible) services.



    Successful completion of a Master’s in a clinical field of practice with an active license.  


    The job requires at least five (5) years of medical and/or psychiatric experience, including experience managing and/or collaborating with physicians, guiding clinicians and statistical experience associated with sampling strategies, trending and analysis, and implementation of feedback strategies.  Professional training and/or certification in a formal quality program (e.g. Six Sigma, Baldrige, CQM) preferred.

    Essential Functions

    1. Develop, define, and fully align clinical deliverables (clinical decisions, tools, forms, logic, guidance, and training) with customer expectations and project/business needs, ensuring full clinical calibration between the company and the customer/project at all times.

    2. Develop/maintain expertise across all clinical deliverables.

    3. Develop a clinical workplan for each project and line of business and ensure the delivery, timely execution and ongoing maintenance of the clinical workplan.

    4. Serve as the chief clinical SME for all key stakeholders to represent clinical decisions by business line and contract. 

    5. Document and maintain clinical logic models by business line and contract.  Ensure ongoing clinical alignment throughout Division operations down to the contract level.

    6. Assertively implement feedback loops to address and resolve clinical re-calibration needed for work processes or decision making, to include informing system requirements and/or algorithm maintenance.   

    7. Direct activities of Division’s Medical Director and MD/PhD consultants.  Ensure regular clinical and quality process feedback is provided and incorporated.

    Knowledge, Skills & Abilities Required

    • Ability to lead and drive continuous clinical improvement
    • Ability to work effectively in a “hands-on” management role
    • Outstanding work ethic, integrity, and value system
    • Excellent clinical process skills
    • Ability to perform all job duties in compliance with Person First standards, HIPAA guidelines, and company confidentiality policies
    • Ability to analyze large and varied sets of data and draw meaningful conclusions
    • Ability to multitask effectively while performing job duties, including ability to prioritize tasks and ensuring professional and timely communication responsiveness
    • Excellent negotiation and interpersonal skills, including ability to use effective diplomacy in dealing with senior business leaders and other business parties
    • Ability to work independently with minimal day-to-day supervision
    • Outstanding written and verbal communication skills, to include requirement for writing articles, white papers, instructional emails, clinical logic models and presentations
    • Ability to interact professionally and collegially with referral sources (hospital & nursing home staff, physicians, social service workers, etc.), state contract officers, and coworkers
    • Advanced skill with word processing, spreadsheet, presentation, and publishing software (Microsoft Word, Excel, PowerPoint and Visio strongly preferred)


    EEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies MAXIMUS deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. MAXIMUS is an Affirmative Action/Equal Opportunity Employer. MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.


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