MAXIMUS

  • Business Analyst - Analytics

    Job Locations US-CA-Rancho Cordova
    Posted Date 1 month ago(12/18/2019 1:16 PM)
    Requisition ID
    2019-47810
    # of Openings
    1
    Job Schedule
    Regular Full-Time
  •  

    Since 1975, MAXIMUS has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. MAXIMUS delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, MAXIMUS is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit https://www.maximus.com.

    Job Description Summary

    Under the direction of the Sr. Manager, Business & Process Analysis, the Business Analyst will serve as the primary point of contact between operational stakeholders, product management, product technical teams, and deployment groups. This position will provide direct support to all business analysis (BA) activities and as a Business Analyst, this role will be responsible for ensuring that all business requirements and business processes are adequately documented and implemented as expected. In the development of business process and requirements documentation, this position will be required to elicit, analyze, communicate, and validate requirements for changes to business processes, policies, and business systems. In this role, the Business Analyst will be required to understand, communicate, and document the complex business requirements and opportunities through a standard product deployment process and recommend solutions that enable the organization to achieve stakeholder goals and add analytical value to enterprise products.
    Essential Job Duties
    • Understand business problems and opportunities in the context of requirements and recommend solutions that enable the organization to achieve its goals.
    • Identify and determine business requirements and define processes, including clarification on any requirement discrepancies.
    • Document and analyze current business processes and determine improvements.
    • Reviews and edits requirements, specifications, business processes and recommendations related to new processes, functionality, and/or proposed solutions.
    • Develop and maintain effective processes for managing requirements, developing business processes, and providing production support to the operation.
    • Communicate status, risks, and issues to the Sr. Manager, Business & Process Analysis, senior management and/or the client, as appropriate.
    • Monitor BA activities with the Business & Process Analysis Manager to ensure that all business analysis activities are allocated appropriately and executed as planned.
    • Extract, aggregate, pivot, review, analyze, and present data in various formats using advanced features of MS Excel and other software tools.
    • Analyze practices, programs and policies, and organizational processes and make recommendations to add value and improve product performance in meeting operational needs.
    • Document best practices and continuously measures outcomes for desired results.
    • Work effectively with internal and external business partners in the delivery of solutions.
    • Perform other duties as assigned by management.
    Education and Experience Requirements
    • Bachelor’s degree from an accredited college or university in Business Administration, Business/Information Systems, or related field.
    • Three (3) years working as a business or systems analyst with either operational business systems or enterprise business intelligence platforms (MicroStrategy, Tableau, Reporting Services, etc.).
    • Two (2) years as a business analyst or related technical writing experience in the development of business requirements for business intelligence, data warehouse, or enterprise analytical systems.
    • IIBA Certification in Business Analysis and/or familiarity with the BABOK preferred. Experience implementing standards & best-practice frameworks in Business Analysis into an organization.
    • Demonstrated ability to work successfully with business operations owners to understand business needs and document business processes.
    • Excellent organizational, interpersonal, written, and verbal communication skills.
    • Demonstrated strong analytical/statistical skills.
    • Demonstrated ability to work as a team member, as well as independently.
    • Demonstrated ability to successfully prioritize and execute many complex tasks simultaneously.
    • Demonstrated ability to perform comfortably in a fast-paced, deadline-oriented work environment.
    • Proficiency in Microsoft Word, Exscel, Visio, Access, and other computer software applications.
    • Demonstrated understanding of Business Process Modeling; exposure to modeling in Business Process Modeling Notation (BPMN 2.0) preferred.
    • Knowledge of Call Center operations preferred.
    • Experience facilitating joint application development (JAD) sessions preferred.
    • Experience with program eligibility, enrollment or related government Health or Human Service programs preferred.
    • Survey, research skills, and statistical skills including familiarity with data aggregation and data analysis.

     

    Essential Duties and Responsibilities:
    - Apply strong analytical reasoning to understand end user's requirements and transforms them into operational application, particularly with respect to performance management data.
    - Acquire deep knowledge of working systems and bring efficient and effective changes for better performance across program.
    - Extract, analyze, and report data to support program activity and assist in management decision making.
    - Audit, evaluate, track, and report performance activity for Performance Management and contract compliance purposes (e.g., alignment with the program’s service-level agreements).
    - Work closely with operations staff to define requirements, test criteria and identify success factors.
    - Train new hire classes on performance metrics and expectations for performance.
    - Identify performance coaching needs and work with performance coach and/or deliver coaching, as necessary.
    - Requires advanced knowledge of Microsoft Office Products (Excel, Work, Visio, Access).

    Minimum Requirements:
    - Bachelor's degree with 3+ years of experience.

     

    EEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies MAXIMUS deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. MAXIMUS is an Affirmative Action/Equal Opportunity Employer. MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

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