This is the corporate approved job titling framework criteria. Please see the job summary for Project Specific position requirements.
- High School Diploma with 6 months - 2 years of experience.
- May have additional training or education in area of specialization.
- Handles customer service inquiries and problems via the telephone, recording consistent problem areas.
- May respond to email inquiries.
- Customer service is the primary function.
- Calls are predominately routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
- Communicates more complex information, using job experience to anticipate and proactively address related questions.