• Program System Analyst

    Job Locations US-DC-Washington
    Posted Date 3 weeks ago(1/10/2020 2:59 PM)
    Requisition ID
    # of Openings
    Job Schedule
    Regular Full-Time

    Since 1975, MAXIMUS has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. MAXIMUS delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, MAXIMUS is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit

    Job Description Summary

    *This position is contingent upon award

    Provide services when needed on the current database

    Job duties:
    •Ensure the Quality Assurance Systems are able to track the progress of certificates
    •Perform database requests
    •Maintain databases

    Education Required: Bachelor’s degree in related field.

    Skills / Knowledge Required:
    •Excellent computer skills.
    •Strong communication and customer service skills.
    •Database management.
    •Experience performing database requests.
    •Perform comfortably in a fast-paced, deadline-oriented work environment.

    Skills / Knowledge Preferred:
    Experience and familiarity performing database requests.


    Essential Duties and Responsibilities:
    - Identify gaps in project and systems performance management processes.
    - Create process documentation and training materials.
    - Conduct reviews of data derived from project and systems performance management processes and summarize findings.
    - Perform quality audit of work products delivered by team members and service providers.
    - Create reports used to evaluate trends to support continuous improvement initiatives.
    - Analyze data and report on issues and challenges related to the effective execution of project and performance management processes.
    - Maintain knowledge library and documentation of system operation procedures.
    - Conduct meetings and interviews with customers (internal and external) and team members to elicit business requirements and set achievable expectations.
    - Analyze system data and performance reports to support identification of trends and business impact.
    - Analyze information related to systems management activities (estimates, resources, time logs, risks, change requests, and schedules), and prepare actionable recommendations to support business objectives.
    - Interact with all levels within the organization, develop working relationships with management, staff, stakeholders, and partners.
    - Participate in client meetings to address needs of project stakeholders.
    - Seek opportunities to add value to internal and external client initiatives.
    - Manage the activities of the project in accordance with MAXIMUS established policies and procedures.
    - Recommend changes to policies and establishes procedures.

    Minimum Requirements:
    - Bachelor's degree with 3+ years of experience.
    - May have additional training or education in area of specialization.
    - Develops solutions to a variety of problems of moderate scope & complexity.
    - General application of concepts & principles.
    - Contributes to the completion of organizational projects & goals.
    - Frequent use and general knowledge of industry practices, techniques, and standards.
    - Applies knowledge and skills to complete a wide range of tasks.
    - Communicates on complex or sensitive issues or drafts such responses for supervisor or manager.


    EEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies MAXIMUS deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. MAXIMUS is an Affirmative Action/Equal Opportunity Employer. MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.


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