Since 1975, MAXIMUS has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. MAXIMUS delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, MAXIMUS is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit https://www.maximus.com.
Job Description Summary
*This position is contingent upon award
The Quality Assurance Specialist establishes and maintains all procedures to ensure adherence to performance metrics and Standard Operating Procedures.
•Develops and maintains workflow diagrams to identify when quality control will be conducted.
•Identifies quality issues, recommends and implements solutions.
•Develops and submits quality control reports, validates data entry, and inspects work to ensure compliance with contract requirements.
•Reviews and edits documentation and graphics for accuracy against original content and conducts quality control checks against documentation received from copying.
Education and Experience:
•Bachelor's degree from an accredited college or university, emphasizing computer science, management information systems, preferred or equivalent work experience.
•A minimum of five (5) years’ experience supporting Quality Assurance efforts.
Essential Duties and Responsibilities:
- Analyze and develop routine and ad hoc reports on project performance and researches and suggest solutions to identified issues.
- Make recommendations to quality monitoring procedures and standards guidelines based on analysis of changes to policies, processes, systems, or measures.
- Assess the effectiveness of programs developed and/or administered and develop a means of measuring such effectiveness.
- Bachelor's degree with 5+ years of experience.
- Advanced degree or professional designation preferred.
- Develops solutions to a variety of complex problems.
- Work requires considerable judgment and initiative.
- Exert some influence on the overall objectives and long-range goals of the organization.
EEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies MAXIMUS deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. MAXIMUS is an Affirmative Action/Equal Opportunity Employer. MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.
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