• Director - Clinical Quality

    Job Locations US-TN-Franklin
    Posted Date 3 weeks ago(1/8/2020 5:22 PM)
    Requisition ID
    # of Openings
    Job Function
    Job Schedule
    Regular Full-Time

    Since 1975, MAXIMUS has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. MAXIMUS delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, MAXIMUS is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit

    Job Description Summary

    Provide highly visible quality oversight of division operations across multiple state contracts.


    Essential Duties and Responsibilities:
    - Provide oversight for all quality management activities across the MAXIMUS Ascend Division, including quality monitoring systems, quality reviews, analysis, reporting, corrective actions, readiness reviews, project reviews, and associated follow-up actions.
    - Provide thought leadership and expertise related to quality management and compliance, including an understanding of quality management best practices, industry trends, and governmental requirements.
    - Develop strategies and solutions for quality functions within business development opportunities at multiple state agencies, including innovative, cost-effective approaches for quality management meeting contractual and governmental requirements.
    - Contribute to the attainment of business goals through monitoring performance outcomes, effectively influencing change, improving existing processes, and building strong relationships across the entire organization.
    - Define strategies and process to implement a comprehensive quality management discipline across multiple projects.
    - Build a team responsible for quality management across the MAXIMUS Ascend division, including both direct reports and staff in a matrix reporting relationship.
    - Direct teams locally and in remote locations.
    - Continually monitor metrics and performance across multiple projects.

    - Participate on the QIO Board and monitor activities to assure compliance.
    - Facilitate the sharing of best practices through project review process, and technical assistance to projects in quality and process improvement related areas.
    - Develop, in consultation with Operations partners, quality plans and methodologies to maintain robust quality management systems meeting all necessary compliance standards.
    - Serve as member of a collaborative management team, and conduct regular management review meetings.
    - Direct the design, development and implementation of reports to continuously monitor and measure all aspects of quality performance for multiple functional areas and projects.
    - Monitor metrics and engage in activities to improve performance as needed.
    - Maintain a professional and effective approach of raising and addressing quality assurance issues, suggestions and complaints.
    - Serve as the primary point of contact for the escalation of quality issues.
    - Maintain confidentiality of quality assurance information in compliance with quality policy - -Travel to project locations as needed.

    Minimum Requirements:
    - Direct and control the activities of a broad functional area through several department managers within the company.
    - Work on complex issues where analysis of situations or data requires an in-depth knowledge of the company.
    - Participate in corporate development of methods, techniques and evaluation criteria for projects, programs, and people.
    - Collaboration with Operations leaders to ensure budgets and schedules meet division and corporate requirements.
    - Regularly interacts with executives and/or major customers.
    - Interaction frequently involve special skills, such as negotiating with customers or management or attempting to influence senior level leaders regarding matters of significance to the organization.


    EEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies MAXIMUS deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. MAXIMUS is an Affirmative Action/Equal Opportunity Employer. MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.


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