• Sr. Director - Operations

    Job Locations US-TN-Franklin
    Posted Date 2 weeks ago(1/7/2020 11:44 AM)
    Requisition ID
    # of Openings
    Job Schedule
    Regular Full-Time

    Since 1975, MAXIMUS has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. MAXIMUS delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, MAXIMUS is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit


    Essential Duties and Responsibilities:
    - Responsible for strategic planning and tactical execution for organizational excellence by directing, communicating, organizing, resourcing, monitoring, performance managing and engaging a talented workforce to facilitate the pursuit, implementation and ongoing delivery of customer focused, efficient and continuously improving products and services.
    - Build a strong management team and direct assigned staff to ensure the completion of work in a timely and efficient manner across multiple functional domains.
    - Align objectives, measure results, conduct developmental discussion and complete performance reviews.
    - Maintain an understanding of and ensure compliance with MAXIMUS policies, multiple contract policies and procedures, and state and federal regulations applicable to programs administered by MAXIMUS.
    - Collaborate and work closely with clients and leadership team on project specific directives/initiatives.
    - Assist in the development of automated solutions to improve efficiency, productivity and customer satisfaction.

    - Assist in the development and pursuit of new operational engagements.
    - Leverage technology, continuous improvement and transformational change initiatives to optimize business processes.
    - Communicates and collaborate with management, supervisors and staff to identify challenges and opportunities and to develop creative and innovative solutions for operational excellence.
    - Provide guidance, direction and development for directors and managers across multiple domains.
    - Create an environment for high workforce engagement.
    - Coach, set expectations, conduct performance appraisals and provide career development, succession planning, corrective action and recognition for assigned staff.

    Minimum Requirements:
    - Directs and controls the activities of one or more functional areas, divisions, product groups or service areas through senior managers who have overall responsibility for the successful operation of those assigned areas.
    - Consistently works with abstract ideas or situations across functional areas of the business.
    - Through assessment of intangible variables, identifies and evaluates fundamental issues, providing strategy and direction for major functional areas.
    - Requires in-depth knowledge of the functional area, business strategies, and the company’s goals.
    - Interacts internally and externally with executive level management, requiring negotiation of extremely critical matters.
    - Reports to VP level.


    EEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies MAXIMUS deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. MAXIMUS is an Affirmative Action/Equal Opportunity Employer. MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.


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