MAXIMUS

  • Learning & Development Manager

    Job Locations US-MI-Flint Township
    Posted Date 2 weeks ago(1/15/2020 2:29 PM)
    Requisition ID
    2020-48507
    # of Openings
    1
    Job Schedule
    Regular Full-Time
  •  

    Since 1975, MAXIMUS has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. MAXIMUS delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, MAXIMUS is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit https://www.maximus.com.

    Job Description Summary

    1. Manage collaboration with stakeholders to perform needs analysis, develop learning objectives and instructional design deliverables that meet the business needs and organizational quality standards.
    2. Drive and have oversight over the creation and organization of training sessions. Oversight on delivery of instructor lead training programs as needed to achieve business outcomes and effective transfer of learning in the workplace.
    3. Forge relationships with internal and external stakeholders to ensure that both tactical and strategic goals and outcomes are met.
    4. Lead the instructional design development, manage training sessions and training schedule in collaboration with management (Project Director, Operations Manager and Call Center Managers) based on the evaluation of the needs of staff and new hires.
    5. Complete hiring and performance management processes to support a high performing training team. Provide confidential coaching/facilitation and work closely with all levels of the training team to ensure the integrity of the trainings and project objectives. Develops and monitors staff performance goals, objectives, and achievements for all direct-reports. Prepares performance evaluations and bonus assessments for all direct-reports.
    6. Keeps the Project Director informed about all issues regarding quality, training, plan liaison and sub-contractor functions including mail house and card vendor operations.
    7. Develop and implement training programs and materials to ensure business requirements are met for effective operation programs. Oversees and actively participates in training of new and existing employees and subcontractor personnel, as necessary, on a regular and ongoing basis, regarding all project operation program requirements.
    8. Develop assessments to measure an assess effectiveness of the curriculum and learner performance in the workplace, integrating results into new and existing course curriculum. Maintain a library of training aids and training database.
    9. Review, evaluate and modify existing and proposed training programs, training criteria, educational materials, training software and/or collaboration with corporate training for new and existing employees and new and existing business initiatives.
    10. Develops and maintains a Training Plan and oversees all trainings and training schedules for the project in coordination with Quality Assurance, Premiums and call center managers. Oversees and analyzes training outcomes for all departments in the project and makes process improvement recommendations.
    11. Provides leadership to all staff to support process improvements and providing excellent customer service and effective conflict resolution.
    12. Meets all standards established for this position as outlined in the attached performance criteria.
    13. Performs other duties as assigned by management.

     

    Essential Duties and Responsibilities:
    - Manage collaboration with stakeholders to perform needs analysis, develop learning objectives and design deliverables that meet the business needs and organizational quality standards.
    - Create and organize training sessions, and deliver instructor led training programs as needed to achieve business outcomes and effective transfer of learning in the workplace.
    - Forge relationships with internal and external stakeholders to ensure that both tactical and strategic goals and outcomes are met.
    - Develop and implement training programs and materials to ensure business requirements are met for effective operation programs such as marketplace, customer service skills, systems, mailroom, back office, certified assistor training and healthcare laws and regulations.
    - Complete hiring and performance management processes to support a high performing training team.
    - Provide confidential coaching/facilitation and work closely with all levels of operation staff to ensure the integrity of the program and provides highly skilled feedback on operations staff performance in scheduled training and informal skills based coaching.
    - Ensure Training Specialists and Operations staff are provided with up-to-date knowledge of project related updates, processes, and procedures.
    - Lead the design development, and manage training sessions, and schedule with the Training Director based on the evaluation of the needs of staff and new hires in coordination with management.
    - Develop a means of measuring the effectiveness of training programs developed or administered through evaluation, testing, and assessment of program outcomes.
    - Review, evaluate, and modify existing and proposed programs.
    - Act in collaboration with Training Director as client interface for all training related functions.
    - Develop assessments to measure and assess effectiveness of the curriculum and learner performance in the workplace, integrating results into new and existing course curriculum.
    - Maintain a library of training aids.
    - Responsible for adhering to established safety standards.
    - Must be able to remain in a stationary position for an extended period of time.
    - Able to occasionally lift, carry, or otherwise move items weighing up to 25 pounds.
    - Work is constantly performed in an office environment.
    - Perform other duties as assigned by management.

    Minimum Requirements:
    - Manage, perhaps through subordinate supervisors, the coordination of the activities of a section or department with responsibility for results, including costs, methods and staffing.
    - In some instances this manager may be responsible for a functional area and not have any subordinate employees.
    - Work on issues of diverse scope where analysis of situation or data requires evaluation of a variety of factors, including an understanding of current business trends.
    - Follow processes and operational policies in selecting methods and techniques for obtaining solutions.
    - Act as advisor to subordinate(s) to meet schedules and/or resolve problems.
    - Develop and administer schedules, performance requirements; may have budget responsibilities.
    - Frequent interaction with subordinate employees, customers, and/or functional peer group managers, normally involving matters between functional areas, other company divisions or units, or customers and the company.
    - Often must lead a cooperative effort among members of a project team.
    - Receive assignments in the form of objectives and determine how to use resources to meet schedules and goals.
    - Provide guidance to subordinates within the latitude of established company policies.
    - Recommend changes to policies and establish procedures that affect immediate organization(s).

     

    EEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies MAXIMUS deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. MAXIMUS is an Affirmative Action/Equal Opportunity Employer. MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

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