Essential Duties and Responsibilities:
- Handles customer service inquiries and problems via the telephone, recording consistent problem areas. May respond to e-mail inquiries.
- Customer service is the primary function.
- Calls are basic and routine.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- High School Diploma with 6 months of customer service experience.