MAXIMUS

Supervisor - Child Support

Job Locations US-MD-Baltimore
Requisition ID 2020-57637
Posted Date
1 month ago(10/19/2020 2:24 PM)
# of Openings
1
Job Schedule
Regular Full-Time

Job Description Summary

The position of Supervisor – Child Support is responsible for the day-to-day operation, direction of workflow, staff, and customer service provided by designated unit within the Project. The Supervisor ensures contractual deliverable and service level agreements are met by identifying, developing and implementing quality and performance efficiencies for respective staffing units.

 

Essential Duties and Responsibilities:
- Maintain oversight, supervision and provides direction for designated unit.
- Provide all direction to subordinate staff on workflow including; customer service solutions, programmatic operations, contract service level agreements and, quality of work.
- Identify training needs and development opportunities for subordinates.
- Develop work schedules and assign duties to subordinates to ensure efficiency.
- Discuss job performance concerns with subordinates to identify causes and issues and works closely with the Human Resources department on resolving problems.
- Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Evaluate subordinates' job performance and recommend appropriate personnel action.
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Makes staffing and hiring decisions related to needed staffing levels. Work with Human Resources on requisitions, candidate selection and hiring.
- Review work completed for completeness, accuracy, consistency and, conformity within programmatic policies and procedures.
- Perform other duties as may be assigned by management.

Minimum Requirements:
- Computer proficiency in Microsoft Office programs, Windows, and adept in learning new computer applications and systems.
- Excellent organizational, interpersonal, written, and verbal communication skills.
- Ability to perform comfortably in a fast-paced, deadline-oriented work environment.
- Ability to successfully execute many complex tasks simultaneously.
- Ability to work as a team member, as well as independently.
- Associate degree or equivalent combination of education, technical training or work experience considered in lieu of degree.
- Minimum of two (2) years of related experience.

- Minimum of one (1) year of supervisory experience and/or in a lead role.

- Develop work schedules and assign duties to subordinates to ensure efficiency.
- Evaluate subordinates' job performance and recommend appropriate personnel action.
- Discuss job performance concerns with subordinates to identify causes and issues and works closely with the Human Resources department on resolving problems.
- Identify training needs and development opportunities for subordinates.
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Comply with all company required policies, procedures and processes including but not limited to required training.

MAXIMUS Introduction

Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit https://www.maximus.com.

 

EEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

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