Job Summary

MAXIMUS is looking for an Operations Analyst to make sense of our workforce and performance data using advanced analysis to identify meaningful and actionable insights - advancing performance and promoting a culture of data-driven decision making. In this role you will support government service operations and create data-driven products that help our customers improve their program performance and have measurable impacts on the lives of the beneficiaries we service. This role will work with a team to produce leading analytic practices and solutions that will become part of our core product capabilities. You will research, design, and implement analytical findings to optimize program performance and improve operational processes. In addition, the role will help in applying analysis and data science to related fields and support analyst peers.


Essential Job Duties
• Apply advanced methods to analyze operational data and derive meaningful, actionable insights for stakeholders and business development partners
• Serve as point of contact for data and analytical usage, particularly in the appropriate uses and limitations of statistical and analytical applications
• Attain a high degree of knowledge about MAXIMUS data infrastructure
• Design and develop data queries, cubes, etc. using data warehouse, business intelligence, and analytical products to fulfill ad-hoc data requests
• Analyze extracted data, review for accuracy and look for trends
• Provide insights and analyses around operations and project data
• Participate in the data science product development review process, in particular implementing code review, testing, and data profiling of newly developed products
• Develop and implement metrics, functions, and scripts as KPIs and in existing BI/Dashboards as needed
• Inform operational partners on product performance as well as product usage trends
• Consult with analytical leaders to understand current and future business goals and strategies, and ensure that methods and work products are aligned
• Balance accuracy of analysis with needs for rapid response
• Develop partnerships with technical peers and business partners
• Perform other duties as assigned

Education and Experience Requirements
• BS in a quantitative field such as Statistics, Mathematics, Operations Research, Economics, Computer Science, Machine Learning (or similar)
• 3-5 years of experience performing quantitative data analysis
• Ability to present data in a simple, clean, concise visual and written manner
• Exposure to machine learning techniques and algorithms
• Experience with common data science toolkits, such as R, Weka, Python/NumPy, MatLab, etc
• Statistical experience and understanding of distributions, statistical testing, regression, etc.
• Proficiency in using query languages such as SQL and use of relational databases and SQL
• Experience quantifying and prioritizing projects that require heavy data analysis
• Experience working directly with business users and requirements documentation
• A strong passion for empirical research and for answering complex questions with data.
• Experience with government sponsored health care programs and operations desirable.

Essential Duties and Responsibilities:
- Plan and execute analysis – often interrogating data and other information to perform root cause analysis, impact assessments, or to identify key measures and indicators of process performance making recommendations to improve or correct performance.
- Create and manage allied process documentation including business needs statements, business requirements, use case documentation, test plans, report specifications; ensuring all required process documentation is accurate, correctly detailed, maintained and organized in the appropriate repository.
- Design, execute and evaluate test plans to ensure source data are accurately represented in presentation data objects (dashboards/reports).
- Facilitate discussion among process stakeholders (both technical and non-technical) to elicit, analyze, communicate (both written and verbally) and validate requirements, process design, and business intelligence/reporting needs.
- Mentor, train, and provide guidance, background information, and assistance to managers, analysts and other staff on standards and best practices in the following areas: business and operational analysis, and interpretation and effective use of process models, presentation objects and other analysis artifacts.
- Ensure requirements are met and intended benefits are realized through the effective use of data via a range of visualizations (e.g, dashboards, reports), and alerts while instituting standards and best practices.

Minimum Requirements:
- Bachelor's degree with 3+ years of experience.
- May have additional training or education in area of specialization.
- Develops solutions to a variety of problems of moderate scope & complexity.
- General application of concepts & principles.
- Contributes to the completion of organizational projects & goals.
- Frequent use and general knowledge of industry practices, techniques, and standards.
- Applies knowledge and skills to complete a wide range of tasks.
- Communicates on complex or sensitive issues or drafts such responses for supervisor or manager.

Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit https://www.maximus.com.

EEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.