Workforce Specialist/COVID-19 Vaccination Call Center - Remote

Job Locations US-Remote
Requisition ID 2021-61580
Posted Date
3 weeks ago(3/22/2021 2:45 PM)
# of Openings
Job Function
Job Schedule
Limited Service Full-Time

• Constantly assess system-wide and individual department performance and productivity to confirm business objectives are being met and uncover opportunities for improvement
• Produce reports such as attendance, schedule adherence, intraday performance and other ad hoc reports as needed
• Ensure sufficient time is planned to support the business through training, individual representative development, team meetings, etc.
• Stay up to date with changes to industry best practices, tools, templates, and technologies and looks for opportunities to improve program performance
• Participates in and may facilitate meetings and conference calls with cross-functional teams, which may include the client
• Maintain an understanding of CDC-INFO scope, processes, and client feedback
• Schedule flexibility as well as overtime is required
Education and Experience Requirements • Requires a High School Diploma or GED
• Bachelor’s Degree preferred
• Minimum three (3) years’ experience in the area of workforce management, customer service or call center operations
• Strong organization, prioritization, time management and multitasking abilities
• Effective written and oral communication skills
• Ability to work under pressure and stress while exceeding day-to-day operational demands
• High level of commitment, initiative, vision and enthusiasm
• Advanced knowledge in MS Excel and PowerPoint
• Proficient in SWP system preferred, Aspect eSWP strongly preferred
• Ability to multi-task and be flexible in a changing environment
• Must be able to effectively prioritize and manage multiple concurrent projects and complete high quality work

 Job Summary

Essential Duties and Responsibilities:
- Works on assignments that are routine in nature, with responsibilities easily learned on the job.
- Monitor call volume and staffing data to ensure workers are performing in accordance with established quality and performance standards.
- Research inquiries using various tools, databases, written materials, and the web to provide knowledgeable responses to inquiries.

Minimum Requirements:
- High School diploma or equivalent with 0-1 years of experience.

Education and Experience Requirements

- Must be able to start on 3/29/2021
- Must be able to work without absences for a minimum period of 90 days
- Must be available to work 8 hour shift between the hours of 8am-10pm Eastern Time (program is operational 7 days a week)
- This position supports a federal contract that requires all persons be U.S. citizens. 


Remote Worker Requirements:

- Personal Computer/Laptop (no tablets or Chrome books)
- Private and Secure workspace from home (away from others and noise)
- Audio Headset with microphone for your home computer (preferred)
- Access to Wi-Fi, LAN (wired connection/Ethernet) or both at home
- Internet provider that offers enough speed for multiple users without latency or lag? (i.e. housemate also WFH, kids playing video games or streaming shows, etc. (20 MGB or higher)

Since 1975, MAXIMUS has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. MAXIMUS delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, MAXIMUS is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit

EEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies MAXIMUS deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. MAXIMUS is an Affirmative Action/Equal Opportunity Employer. MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.


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