MAXIMUS

IRS Customer Service Representative, Bilingual Spanish (Remote)

Job Locations US-Remote | US-GA-Atlanta | US-SC-Columbia | US-TX-Houston | US-FL-Miami
Requisition ID 2021-64321
Posted Date
2 weeks ago(6/2/2021 12:13 PM)
# of Openings
1000
Job Function
Hidden (317584)
Job Schedule
Limited Service Full-Time

Maximus is currently looking for remote Bilingual Customer Service Representatives (CSR) to support the Internal Revenue Service (IRS) Call Center. CSRs in this position will provide knowledgeable responses to telephone inquiries regarding account, tax-filing and Covid-19 stimulus questions. To prepare you for this role, Maximus provides paid, comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism.
 
Pay and Benefits:
- Pay rate is based on location
- The opportunity to work from the comfort of your home
- Leadership support to ensure success

Essential Responsibilities:

  • Handles customer service inquiries and problems via the telephone, recording consistent problem areas - may respond to e-mail inquiries
  • Customer service is the primary function
  • Calls are basic and routine
  • Uses computerized system for tracking, information gathering, and/or troubleshooting
  • May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff

 Job Summary

Responsibilities:

  • Provide responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses
  • Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy rules and responding to numerous phone inquiries.
  • Utilize standard technology such as telephone, e-mail, and web browser to perform job duties.
  • Assist caller(s) with filling out online applications and submitting electronically to plan provider for processing.
  • Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the caller
  • Refer calls as required to CSR Lead
  • Maintain up-to-date knowledge of client regulations and policies
  • Report problems that occur via the online system so they can be addressed by the appropriate parties
  • Respond to telephone inquiries within staffing and time parameters
  • Working special holidays and/or overtime may be required
  • Regular and predictable attendance is required
  • All personnel will be required by contract to undergo program update training as the program changes

Education and Experience Requirements

Qualifications:

  • High School Diploma or equivalent
  • Minimum 6 months of customer service experience
  • Must be able to speak and read English and Spanish fluently
  • Must be able to pass both criminal background check and IRS tax review due to the sensitive nature of this work

 

Home Office Requirements:

  • Access to Wi-Fi, LAN (wired connection/ethernet) or both
  • Private, secure workspace
  • Personal computer & headset with microphone

Since 1975, MAXIMUS has operated under its founding mission of Helping Government Serve the People®, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. With more than 30,000 employees worldwide, MAXIMUS is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. Launch your career with MAXIMUS through one of our dynamic customer service centers.

Active military service members, their spouses, and veteran candidates often embody the core competencies MAXIMUS deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. MAXIMUS is an Affirmative Action/Equal Opportunity Employer. MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

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