MAXIMUS

My VES Liaison (Remote) – Veteran Assistance

Job Locations US-Remote
Requisition ID 2021-67209
Posted Date
4 weeks ago(8/24/2021 4:45 PM)
# of Openings
1
Job Schedule
Regular Full-Time
Rate
USD $17.00/Hr.

Job Introduction

The VA Liaisons supporting the Veterans Evaluation Services (VES) administered by Maximus, make an impact everyday by maintaining a professional relationship with VA employees to provide pertinent exam status information, system processing assistance and portal assistance in line with VES contractual guidelines while ensuring HIPAA guidelines are maintained. Candidates must possess the desire to assist our wounded veterans with a caring, positive, and patriotic attitude. To prepare you for this role, the VES provides paid, comprehensive training which ensures all new employees provide the highest levels of knowledge and professionalism.

Job Description Summary

  • Authenticate VA contacts
  • Assist VA callers with exam status inquiries
  • Assist VA callers with portal access credentials
  • Assist VA callers with operating system guidance
  • Relay VES inquiries due to system issues
  • Relay critical findings and alerts to VA
  • Relay Veteran concerns to VA
  • Relay VA Special Inquiry Requests
  • Relay medical records requests
  • Relay Veteran/Provider travel requests
  • Moderate outgoing emails for HIPAA compliance

Education and Experience Requirements

Additional Duties and Responsibilities

  • Ensure all verbal and email exchanges are properly documented
  • Ensure all inquiries are processed within 24 hours
  • Follow up on all outstanding inquiries

 

Requirements

  • High School diploma or GED equivalent required; some college preferred
  • Previous customer service experience, preferably in the medical and health industry
  • Self-starter
  • Advanced verbal and interpersonal skills
  • Advanced written communication skills, to include excellent grammar
  • Advanced reading and comprehension abilities
  • Advanced analytical skills and detail-oriented
  • Advanced multi-tasking skills
  • Advanced organizational and prioritization skills, with strong ability to meet strict deadlines with minimal supervision.

 

  Home Office Requirements:

  • Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
  • Preferred Windows or Mac (no Chromebook) that is no more than 5 years old
    • OS for Windows – Windows 10
    • OS for Mac – Big Sur (11.0.1+); Catalina (10.15)
    • Preferred memory – 4+ GB
  • If you need an additional monitor, you will need to purchase separately with company reimbursement up to $120
  • Hardwired internet (ethernet) connection
  • Private work area and adequate power source

 

About Veterans Evaluation Services – Now Part of Maximus

MAXIMUS Introduction

Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People®, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. With approximately 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. Launch your career with Maximus through one of our dynamic customer service centers.

EEO Statement

Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We are proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

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