Quality Analyst Reporting Specialist (Remote) - Veterans Services

Job Locations US-Remote
Requisition ID 2021-67247
Posted Date
1 month ago(8/24/2021 4:55 PM)
# of Openings
Job Schedule
Regular Full-Time
USD $16.00/Hr.

Job Introduction

Quality Analysts (Reporting) supporting the Veterans Evaluation Services (VES) administered by Maximus, make an impact everyday by reviewing case comments and sending reports to the Department of Veteran Services (VA), and discussing any issues with the QA team. They must promote and maintain a respectful, positive attitude in dealings with employees at all times. To prepare you for this role, the VES provides paid, comprehensive training which ensures all new employees provide the highest levels of knowledge and professionalism.

Job Description Summary

  • Process completed reports for final submission to VA through EMS
  • Work closely in conjunction with other Report Processing Specialists and QA Manager to submit all reports in a timely manner
  • Maintain thorough documentation of the process for all reports
  • Send “Daily Productivity” email with number of daily processed reports to QA Manager and Regional Operations Manager

Education and Experience Requirements

Additional Duties and Responsibilities 

  • Answer emails and phone calls from quality analysts
  • Attend meetings as directed
  • Communicate and assist other departments in a collaborative effort to expedite cases
  • Work effectively within a team dynamic
  • Adapt to new instructions, requests or procedures as provided
  • Maintain a high sense of urgency at all times
  • Ensure the confidentiality of Veterans’ records



  • High School Diploma or GED equivalent required
  • Self-starter
  • Advanced verbal and interpersonal skills
  • Advanced written communication skills, to include excellent grammar
  • Advanced reading and comprehension abilities
  • Advanced analytical skills and detail-oriented
  • Advanced multi-tasking skills
  • Advanced organizational and prioritization skills, with strong ability to meet strict deadlines with minimal supervision
  • Proficient typing skills
  • Proficient with Microsoft Word, Microsoft Outlook, Adobe Acrobat, general internet research, and beginner knowledge of Microsoft Excel.


  Home Office Requirements

  • Internet speed of 20mbps or higher required (you can test this by going to
  • Preferred Windows or Mac (no Chromebook) that is no more than 5 years old
    • OS for Windows – Windows 10
    • OS for Mac – Big Sur (11.0.1+); Catalina (10.15)
    • Preferred memory – 4+ GB
  • If you need an additional monitor, you will need to purchase separately with company reimbursement up to $120
  • Hardwired internet (ethernet) connection
  • Private work area and adequate power source


About Veterans Evaluation Services – Now Part of Maximus

MAXIMUS Introduction

Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People®, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. With approximately 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. Launch your career with Maximus through one of our dynamic customer service centers.

EEO Statement

Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We are proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.


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